IT Support Analyst

Permanent | London (Fenchurch Street) Onsite: 5 days initially? 4 days per week long‑term Start:
Immediate

Join a high‑performing insurance company and develop your IT career. A leading, well‑established insurance organisation in the heart of the City is seeking two IT Support Analysts to join its growing technology function. This business has strong financial backing, an excellent reputation in the market, and a culture that values collaboration, stability, and progression. This role is perfect for someone early in their IT career who wants hands‑on experience across modern workplace technologies, cloud administration, and end‑user support within a regulated environment.

As an IT Support Analyst, you’ll support the business across 1st and 2nd line issues, with exposure to a wide range of technologies and senior IT leaders.

• Administer Microsoft 365 (Teams, Exchange Online, SharePoint, One Drive)
• Manage Azure Active Directory user accounts, permissions, and licences
• Troubleshoot user issues across cloud apps and collaboration tools

• Configure and deploy laptops and mobile devices via Intune
• Apply compliance policies, security baselines, and app deployments
• Monitor device health and resolve endpoint issues

• Prepare hardware, accounts, and access permissions for new joiners
• Manage secure access removal and data handling for leavers

• Log, prioritise, and resolve incidents and service requests
• Work closely with an MSP for escalations and project support
• Maintain documentation, asset lists, and troubleshooting guides
• Provide support for business‑critical applications

• 1.5+ years in an IT Support or 1st/2nd Line role
• Experience with:
  • Microsoft 365 administration
  • Intune device management
  • Active Directory
  • Windows OS and endpoint troubleshooting

• Customer‑focused with excellent communication skills
• Proactive, solutions‑driven, and eager to learn
• Comfortable working onsite full‑time initially
• Experience in insurance or financial services is beneficial, not essential

• 20% employer pension contribution
• Discretionary bonus scheme
• Private Medical Insurance with gym membership discounts
• Life insurance (4× salary)
• Income protection
• 25 days holiday
• Enhanced maternity and paternity leave
• A collaborative team with strong senior mentorship

Job Title: IT Support Analyst

Location: London, UK

Job Type: Permanent