Drive Thru Manager- West Jordan

About Us

Holiday Oil is a premier convenience store in Utah. This family-owned business has been around for 60 years with over 75 stores and is continuing to grow.

The Drive‑thru Manager is responsible for leading Holiday’s drive‑thru service operations to ensure exceptional customer experience, efficient workflow, and consistent profitability. This role oversees daily activities, manages a high‑performing team, and upholds quality, safety, and service standards in a fast‑paced environment. The Drive‑through Manager plays a key role in maximizing sales, maintaining a clean and welcoming drive‑through, and delivering operational excellence.

• $.15 off/gallon every day except Tuesday, enjoy $.20 off/gallon
• Receive 30% off in store for up to 5 selected items/day
• Free car wash, vacuum, and air
• Gym Membership Discount
• Tuition Reimbursement

• Greet guests with a smile while providing a positive customer experience with fair, friendly, and courteous customer experience.
• Able to collaborate with diverse teams and customer personalities.
• Operate cash registers and scanners; process transactions quickly and accurately.
• Ensure proper handling and accuracy of all payment types, including cash and credit.
• Manage the day-to-day operations of the drive-thru, ensuring smooth and efficient service.
• Implement strategies to minimize wait times, enhance customer satisfaction, and increase throughput.
• Ensure the drive-thru area is clean, well-maintained, and visually appealing.
• Train and coach staff in delivering excellent customer service and cross‑selling/upselling products.
• Recruit, hire, and train drive-thru staff, ensuring they are knowledgeable about menu items, promotions, and drive‑thru procedures.
• Create work schedules, assign tasks, and manage staff performance.
• Conduct regular performance evaluations, provide feedback, and implement appropriate training and development programs.
• Maintain high food quality and safety standards in the drive-thru area.
• Monitor food preparation processes to ensure accuracy, consistency, and adherence to established recipes and portion sizes.
• Conduct regular inspections and address any deficiencies promptly.
• Monitor sales performance, analyze trends, and implement strategies to increase drive-thru sales.
• Manage inventory levels, conduct regular inventory checks, and coordinate with the supply chain team to ensure sufficient stock availability.
• Control costs by minimizing waste, managing labor expenses, and optimizing operational efficiencies.
• Ensure full compliance with health and safety regulations, including proper food handling and storage.
• Maintain cleanliness and sanitation standards in accordance with local health department regulations.
• Stay current with relevant industry trends, regulations, and best practices.
• Answer phones professionally and assist customers with inquiries.
• Promote store programs including My Holiday, Car Wash Subscriptions, and special promotional events.
• Support fellow employees with daily store activities and shared responsibilities.
• Ensure correct pricing, issue receipts, refunds, or exchanges.
• Other duties as assigned.

• High school diploma or equivalent.
• Previous supervisory or managerial experience in the food industry preferred.
• Excellent leadership, organizational, and problem‑solving abilities.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast‑paced, high‑pressure environment.
• Knowledge of food safety and hygiene practices.
• Flexible availability, including weekends and holidays.
• Ability to open and close the stores across Sunday through Saturday schedule.
• Proficient in using computer systems and POS software.
• Strong customer and employee‑focused mindset.
• Ability to maintain composure in the face of angry, frustrated, or flustered customers.
• Willingness to adjust priorities and support business needs as they arise.
• Must have a safe driving record.
• Must be willing to submit to MVR monitoring and possess a valid Utah Driver License.

Salary: $20.00 per hour