Team Lead, Retail

Join to apply for the Lens Crafters - Team Lead role at Lens Crafters.

Location:

West Jordan, UT.

Requisition : 910653

Store #: 002713 Lens Crafters

Lens Crafters is a place for visionaries. We partner state‑of‑the‑art technology with a truly personal approach to eye care to deliver exceptional customer service and to innovate the future of optical care.

The Team Lead creates exceptional value for customers and patients by delivering outstanding service, ensuring delight, and managing key optical and lab processes to achieve store success.

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Proactive and solution‑driven, accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, and assist sales associates.
• Serve as a responsible alternate store key holder.

• Custom‑fit glasses and precisely place prescriptions in lenses.
• Work with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all and demonstrate safe work practices.
• Responsibly operate, clean, and maintain lab tools and systems.

• HS diploma/GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communicator & listener.
• Strong interpersonal skills.
• Strong basic math skills.
• Sales skills.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector Certification.
• Lens Crafters Quality, Fitting & Adjusting Program.
• Optical machinery/instruments experience.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, perceived victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (provide your name, job r, and contact information) or email HRC

• Entry level

• Full‑time

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