Customer Service Representative

Company Overview

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with businesses and consumers and provide them with high-quality solutions that make life easier.

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone, email or in-person to provide information about products or services, take or enter orders or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• Alpha Graphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

• Entry level

• Full-time

• Other

• Printing Services

Apply BELOW