Sr. Manager Product & Projects

Job Overview: As the Manager of Product and Projects you will play a critical role in helping to drive the company’s transition to the product operating model while owning the vision, strategy, and execution of key initiatives. Your leadership will be central in reshaping how we develop, deliver, and optimize our digital products, collaborating closely with cross-functional teams to ensure that products are customer-centric, data-driven, and aligned with the business goals.

This is a hands‑on, exceptional opportunity for a product leader with a passion for omnichannel retail, ecommerce, and transformation who isn’t afraid to roll up their sleeves and personally manage their roadmap, including drafting user stories, etc.

• Mentorship & Talent Development: Provide thought leadership and mentorship to product & project managers and team members, fostering a collaborative environment where innovation can thrive, and product delivery excellence is prioritized.
• Agile Transformation: Champion the implementation of agile product development practices, ensuring product teams are empowered to quickly iterate and release high‑impact features that solve key customer problems and drive business growth.
• Stakeholder Management: Partner with key internal stakeholders including marketing, engineering, design, and supply chain to ensure alignment and visibility on product priorities, roadmaps, and outcomes.
• Hands‑On Execution: Lead from the front. Personally conduct discovery exercises, customer sessions, UI/UX feedback sessions, etc. Personally build roadmaps, user journeys, and Epic roadmaps. Personally write user stories, with an emphasis on modeling how to eliminate ambiguity and by specifying requirements in exacting detail for engineers.
• Cross‑Functional
  
  Collaboration:
  
  Lead and mentor cross‑functional teams including product managers, designers, engineers, marketers, and data analysts to ensure seamless execution of product initiatives. Foster a culture of innovation, collaboration, and continuous improvement.
• Product Roadmap Ownership: Develop and manage a comprehensive ecommerce product roadmap that aligns with both customer needs and business objectives, balancing short‑term tactical goals with long‑term strategic initiatives. Own the OKRs and KPIs of your backlog and be comfortable defending the ROI of every decision you make.
• Product Operating Model Transition Advocacy: Help socialize and influence the company‑wide transition to the product operating model, guiding teams to adopt agile methodologies, cross‑functional collaboration, and product‑focused leadership practices.
• Customer‑Centric Product Development: Ensure the development of highly optimized, user‑centric ecommerce experiences that meet customer needs, enhance satisfaction, and improve conversion rates across web, mobile, and digital channels.
• Data‑Driven Decision Making: Utilize data analytics, A/B testing, customer feedback, and performance metrics to inform product decisions and optimise product features. Lead the use of metrics such as customer lifetime value (CLV), conversion rate optimisation (CRO), average order value (AOV), and other KPIs. Be comfortable with continuously proving the ROI of every idea you prioritise.

• Experience: 5+ years of experience in product & project management, with at least 5+ years in leadership roles driving transformation initiatives, particularly in adopting the product operating model or agile frameworks.
• Leadership & Influence: Exceptional leadership and mentoring skills with the ability to inspire teams, influence stakeholders, and guide senior leadership through complex product transitions.
• Product Strategy Expertise: Strong experience in crafting and executing product strategies, including product lifecycle management, roadmap development, and performance optimisation.
• Project Management: Ability to juggle multiple priorities, manage deadlines, and execute efficiently in a fast‑paced environment.
• Agile & Product Operating Model Knowledge: Deep understanding of Agile methodologies, including Scrum and Kanban, as well as best practices for implementing and…