Team Lead, Retail

Aimé Leon Dore is looking for a Team Lead to join the team in Los Angeles, reporting directly to Retail Management. This position will be responsible for delivering a premium customer experience, a premium employee experience, and implementing programs & processes to ensure the successful operation of the LA Flagship.

• Sales & Experience
  • Delivers exceptional customer service at all times.
  • Take lead on hosting VIP clients.
  • Ensure the store remains clean and presentable at all times while referencing checklists daily (cleanliness, smell, sound & appearance).
  • Ensure that the Brand Ethos is protected and spoken about in the correct manner across the sales floor.
  • Handle difficult customer interactions in a responsible, educated manner.
• Operations
  • Upholds the order and structure of the Retail Team and supervises the sales floor as needed.
  • Responsible for upholding brand language, styling guidelines, and all Aimé Leon Dore values.
  • Deliver daily performance reports to senior management (DOR, SM, ASM).
  • Implement cross-training of employees and assist managers to maintain productivity at all times.
  • Assist management with overall store operation and environment to achieve sales, service and customer satisfaction goals.
  • Monitor all lunch breaks to ensure the store is not vulnerable when associates are on break.
  • Review and evolve existing processes to improve operational efficiencies.
• Door Host
  • Serve as a brand ambassador at the door and exhibit a friendly, outgoing attitude while delivering a best-in-class customer experience.
  • Manage store traffic and communicate with customers at the door about our virtual queue.
• Retail Training / Continuous Improvement
  • Exhibit a high degree of professional maturity and lead by example.
  • Create team spirit and cultivate an environment where team members are recognized as valued contributors to the overall success of the flagship.
  • Provide guidance and feedback to help associates strengthen specific knowledge/skill areas.

• A Bachelor's Degree and/or 1 year of retail experience, or 3 years of retail experience in lieu of a degree.
• A minimum of 2 years experience in retail.
• Experience with retail operations, planning and sales strategy.
• Extensive experience and abilities to lead the delivery of high level customer service.
• Above average communication, collaboration and delegation skills as well as good decision making abilities in high pressure situations.
• Ability to build, lead and manage high performing teams.
• Ability to support conflict resolution, employee coaching and counseling.

$24.00 - $26.00 per hour

Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Industry: Retail

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