Barista

Overview

At Universal Studios Hollywood, we are committed to creating a balanced and rewarding work environment while encouraging individual growth and development. Join our world-renowned food and beverage team where you can work side by side with experienced culinary professionals. This team focuses on growing the culinary skills you’ll need to succeed in a challenging and exciting environment. As a company, we are committed to treating each other with respect and we take pride in working together to create fun and memorable moments for our Guests!

Embrace the dynamic and high-energy role of Barista, where you ll excel in a fast-paced, high-pressure theme park environment that demands teamwork, precision, and exceptional guest service. In this role, you will skillfully take and prepare food and beverage orders, ensuring accuracy and efficiency to create seamless experiences for guests year-round. Responsibilities include operating cash registers effectively, maintaining clean and organized service areas, and ensuring inventory accuracy to support smooth operations.

Ability to understand and follow directions in a high-volume guest-oriented environment. With a focus on delivering outstanding guest service, you’ll positively engage with guests and team members of all ages, contributing to an environment of excellence and excitement.

• Verify cash balance at the beginning and end of shift. Operate cash register; accepts cash and credit cards;
  Advise lead cashier on need for cash mid-days and complete change requests, per established procedures.
• Set up the venue, stock, clean, organize and maintain a clean sanitized food service area.
• Process guests’ food and beverage orders and up sell products. Follow all food proper portioning procedures to maintain cost.
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies for the Park upheld.
• Balance cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Collaborate with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

• Must be 18 years old or older
• Prior Barista experience preferred

• Must be able to walk or stand for extended periods of time
• Must occasionally lift and/or move up to 50 lbs, with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

• $20 per hour

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy,…