Call Center Representative

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Job Title:
Medical Call Center Agent (#14 Openings)

Location:
West Hollywood, CA 90048

Work Arrangement:
Onsite until completion of training; potential for remote work thereafter

Duration: 13 weeks

Shift: Day Shift, 8-hour shifts)

Position Overview

The Patient Access Representative II (PAR II) plays a vital role in facilitating patient access to Client. This position is responsible for performing all admissions activities, including pre-admission and face-to-face registration for patients presenting to admissions and/or outpatient areas for treatment. The PAR II secures all demographic and financial patient registration information, ensuring a seamless and efficient registration process.

Required Qualifications

• Education: High School Diploma or GED required; bachelor's degree in Hospital Administration or equivalent preferred.
• Experience: Minimum of two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle-related roles.
• Technical Skills:
  
  Experience with EPIC systems required.
• Communication Skills: Experience answering multi-line and high-volume telephone calls in a healthcare setting or related field.
• Additional Skills: Prior health information, medical office, or birth certificate experience is a plus.

Key Responsibilities

• Patient Registration:
  Conduct pre-admission and face-to-face registration for patients in both inpatient and outpatient settings.
• Insurance Verification:
  Verify government and non-government insurance eligibility electronically, telephonically, or through product websites.
• Financial Clearance:
  Obtain financial clearance and determine the patient's correct financial classification.
• Medical Record Management:
  Secure or assign medical record numbers (MRNs) without duplication, adhering to Cedars-Sinai's Patient Identification Policy.
• Physician Privileging:
  Recognize and resolve physician privileging issues, such as suspensions.
• Customer Service:
  Provide superior customer service through all interactions, demonstrating sensitivity and attention to the patient population served.
• Cash Collection:
  Determine and explain patient financial obligations, collecting funds when appropriate, and meeting or exceeding cash collection goals.
• Quality Assurance:
  Work and resolve QA error worklists daily without exception.
• Documentation:
  Explain registration and consent forms to patients, obtain necessary signatures, and assemble registration paperwork for inclusion in the patient chart.
• Cross-Training:
  Cross-trained and competent to perform in no less than three patient access functions and/or patient access areas.

• Seniority level Associate

• Employment type
  
  Contract

• Job function
  
  Customer Service
• Industries Hospitals and Health Care

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