Guest Services Agent

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Are you passionate about supporting residents? Our dynamic portfolio awaits a customer-focused team player like you! This role offers the chance to build meaningful relationships with residents and vendors. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to work in a fast-paced environment and contribute to residents' experience, explore this opportunity! It may be everything you've been looking for.

When you feel good, you do good. At Onni, we prioritize your health and offer a benefits package that best suits you, including PPO, HSA, and HMO options. Additional benefits include:

• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for hotel properties throughout the company

• Greet guests upon arrival, providing excellent front desk customer service and anticipating their needs.
• Manage check-ins and check-outs.
• Deliver mail, messages, and packages.
• Coordinate with Resident Services, Leasing, Maintenance, and Management.
• Provide information on transport, restaurants, and other services.
• Handle conflicts or tense situations professionally.
• Perform administrative duties as needed.
• Coordinate Resident Move-ins and Move-outs.
• Manage elevator reservations for residents.
• Assist with phone calls and emails from residents and guests.
• Recruit partners for the Onni Rewards program and update residents.
• Maintain cleanliness of amenity spaces and service resident lounge coffee machines.
• Refer services like housekeepers, dog walkers, etc.
• Assist with packages, dry cleaning, and perishable arrangements.
• Liaise with LEVEL hotel and LEVEL Hope + Flower guests regarding arrivals, departures, and keys.
• Assist residents with Friends and Family bookings.
• Plan and brainstorm resident events.
• Communicate daily events and updates.
• Perform other duties as required.

• High School Degree
• College courses in Hospitality Management or related field (preferred)
• Proficiency in MS Project, Outlook, Word, Excel, Windows
• Commitment to exceeding guest service expectations with high-level luxury customer service skills
• Excellent communication skills
• Ability to work in a high-paced environment and strong interpersonal skills
• Professionalism, teamwork, good work ethics
• Organizational and time management skills
• Attention to detail and ability to multitask
• Flexibility, positivity, outgoing nature, and ability to relate well with diverse populations
• Flexible schedule including weekends, holidays, and overnight shifts

Onni has been building communities for over 50 years, committed to quality, innovation, sustainability, and customer satisfaction. With offices across North America, we value our employees and partners.

We consider qualified applicants with arrest or conviction records in accordance with applicable laws. Disclosure of criminal history is required only after a conditional job offer, and there will be an opportunity to discuss any concerns.

• Night security monitoring, including CCTV oversight
• Handling late check-ins, including payments and
• Emergency response during overnight hours

Please apply through the link on the job posting, attaching your resume and required documents. Only shortlisted candidates will be contacted.

$20.00 - $23.00 per hour