Store Manager, Retail & Store Manager

Store Manager

Join Optimum as a Store Manager and lead high‑volume retail operations, driving customer experience, sales performance, and team development.

$58,738.00/yr - $83,912.00/yr

As a Retail Store Manager at Optimum, you will oversee all daily operations of a high‑volume retail store, develop and lead a team of Retail Sales Consultants, ensure world‑class customer experiences, and drive strong sales performance in mobile and internet services. This strategic, hands‑on role emphasizes team development, retail excellence, and business results while collaborating closely with Marketing and using data for continuous improvement.

• Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight, fostering a performance‑driven culture that balances sales results and customer satisfaction.
• Drive store sales by promoting Optimum's connectivity solutions and delivering outstanding service, helping customers select optimal mobile and internet packages.
• Analyze store performance metrics to identify trends and improvement areas.
• Recruit, train, coach, and develop a high‑performing team, providing ongoing feedback, fostering accountability, and supporting continuous learning.
• Conduct regular performance reviews and promote a learning environment.
• Work cross‑functionally with the marketing team to implement local campaigns and promotions.
• Represent the store in broader business initiatives, collaborating with other leaders on performance and growth opportunities.
• Stay up to date with new product launches, service upgrades, and technology trends, and educate the team to maximize product adoption.

• Experience: Minimum 3 years in retail or customer service management, preferably in telecommunications or a high‑volume sales environment; prior experience leading a team and driving sales performance.
• Skills: Excellent communication, leadership, and coaching skills; strong analytical, problem‑solving, and planning abilities; knowledge of mobile and internet connectivity services; proficiency with Microsoft Office (Excel and Word); familiarity with wireless terminology and industry trends preferred.
• Additional Requirements: Willingness to travel to multiple locations; flexibility to work weekends, holidays, and varying shifts; bilingual (Spanish) highly preferred.
• Education: High school diploma required; associate degree in Business or related field preferred.

• Medical, Dental & Vision Insurance from day one.
• Discounted TV/Internet/Phone employee product benefits.
• Tuition reimbursement and employee referral opportunities.
• Comprehensive training to equip you for success.
• Paid vacation and sick pay.
• Sales Incentive and Bonus programs for additional earning opportunities.
• 401(k) with company‑matched funds.
• Opportunities for career advancement within the organization.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Sales and Business Development

Industry: Telecommunications

Optimum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The company provides reasonable accommodations upon request in accordance with applicable requirements.

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