Case Manager

Our Vision:

We envision a world where every individual is valued for their inherent worth—regardless of ability or circumstance—and has equitable access and support to lead a life of their own design.

SUMMARY

The Community Support Services (CSS) Case Manager oversees community-based programs for individuals with developmental disabilities who receive less than 24/7 support. Responsibilities include managing staff schedules, ensuring quality customer service, and providing necessary staff training. The Case Manager supervises CSS staff, collaborates with various healthcare professionals, and tracks progress on individualized recovery plans.

ESSENTIAL DUTIES AND RESPONSIBILITIES
including the following. Other duties may be assigned.

• Management & Supervision: Oversee various programs (e.g., IHS, Respite, Life Skills) across Connecticut. Manage staff scheduling and ensure compliance with organizational policies. Supervise and train CSS Support Staff.
• Staff Development: Participate in the hiring process, conduct staff orientations, and ensure all staff receive required training. Complete staff evaluations and manage schedules within budgetary guidelines.
• Program Coordination: Ensure effective delivery of services per Individual Plans, including community integration and health services. Facilitate interdisciplinary team meetings to develop and review service plans.
• Compliance & Reporting: Maintain compliance with all regulations and ensure accurate documentation of incidents and services. Regularly review program data and outcomes to enhance service quality.
• Community Integration: Promote social roles and independence for clients, ensuring their needs are met within the community.

Transportation Requirements

• A valid Connecticut driver’s license is required.
• Must possess and have access to a registered, insured vehicle for work-related duties.

QUALIFICIATIONS

• Education: Master’s or Bachelor’s degree in Human Services, Special Education, or related field preferred; a high school diploma with relevant experience may be accepted.
• Experience: Work with individuals with disabilities in community-based settings is essential.
• Skills: Strong communication, organizational, and problem-solving skills are required. Proficiency in Microsoft Office and familiarity with web-based documentation systems is necessary.

SALARY

• $20.98/hr increases to $21.54/hr after 6 month introductory period.

SCH EDULE

• Paid time off (PTO) and Dedicated Sick Time
• Paid Holidays
• New Year’s Day
• Martin Luther King, Jr. Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Paid and Unpaid Leave for:
• Bereavement
• Jury Duty
• Family and Non-FMLA Medical Leave
• Military Leave
• Employer
  - Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
• External Employee Assistance Program (EAP) (for full time employees)
• 401K and Profit Sharing Plan
• Educational Benefits, Including:
• DSP Credentialing through the NADSP
• Tuition Reimbursement
• Tuition discounts at local colleges and universities
• Access to Various Voluntary Insurances and Benefits
• Staff Recognition Program
• Other Financial Benefits, Including but not limited to:
• Dayforce Wallet (On-Demand Pay)
• Marrakech’s Home ownership Program
• Perfect Attendance Bonus Program
• Recruitment Referral Bonus
• Other Corporate Discount Programs

Marrakech is an Equal Opportunity Employer. The hiring and promotion of employees will be based upon qualifications without regard to race, color, sex, pregnancy, religion, age, marital status, national origin, ancestry, disability, sexual orientation, genetic information, protected activity or any other basis prohibited by law.