Key Account Director​/Business Development

Location: West Haven, CT - RELOCATION SERVICES

Salary: $125 - $145 with a 30% sales incentive bonus.

Travel: 50%+ domestic travel; occasional international

Benefits: Full benefits package including Medical, Dental, Vision, 401(k), and PTO

We are currently seeking a Key Account Director to serve as the strategic lead and primary point of contact for several of the company’s largest and most critical customers. This role is central to driving revenue growth, strengthening OEM relationships, and expanding market presence within the water filtration and related industries.

As a Key Account Director, your responsibilities will include, but are not limited to:

• Act as a strategic partner and trusted advisor to top OEM key accounts, ensuring customer expectations are consistently exceeded
• Develop a deep understanding of customer needs, anticipate changes, and proactively recommend improvements
• Build and maintain strong relationships across customer organizations, including senior‑level stakeholders
• Lead communications between key accounts and internal teams to balance customer satisfaction with operational efficiency
• Forecast and establish annual sales objectives by account, including revenue, volume, and profitability targets
• Play a key role in product development by working cross‑functionally with Engineering to translate customer technical requirements into new products

• Develop and execute sales plans to achieve budgeted revenue, profitability, and growth goals
• Expand business with existing key accounts while identifying and securing new key account opportunities
• Build brand awareness and brand value with both new and existing customers
• Conduct technical product presentations and solution‑based sales discussions

• Evaluate customer relationships, competitive landscape, and market trends to recommend strategies that drive sales growth
• Develop strategic account plans to increase market share and long‑term revenue
• Identify product, process, and resource needs required to support business growth
• Maintain a high level of industry knowledge through research, trade publications, and industry events

• Provide regular reporting on sales forecasts, pipeline activity, customer initiatives, and active projects
• Track and document all key account activities and opportunities
• Deliver timely field feedback to Quality and Manufacturing teams on product performance and improvement opportunities

• Bachelor’s degree in Business Management, Sales, Marketing, or related field (or equivalent experience)
• 8+ years of experience in OEM Key Account sales within the water filtration industry or a closely related market
• Proven success in strategic, long‑cycle OEM sales environments
• Demonstrated ability to lead cross‑functionally and represent the Voice of the Customer in product development
• Strong prospecting, negotiation, and closing skills
• Excellent organizational, communication, and interpersonal skills
• Proficiency with MS Office tools including Excel, Word, and Power Point
• Ability to thrive in a fast‑paced, deadline‑driven environment
• Willingness and ability to travel extensively (50%+ domestic; occasional international)

This is a customer‑facing, travel‑intensive role that requires frequent visits to key accounts, attendance at trade shows and industry events, and close collaboration with internal engineering, manufacturing, and quality teams.