Sr Project Manager DTC

Position Overview

bHomeServe’s bBrand & bCreative team sits at the center of the company’s transformation, helping move the brand from strong to iconic. This is a chance to join a growing team that’s redefining what “brand” means in a modern, digitally led home services business. You’ll have a direct hand in shaping how millions of customers experience Home Serve across every touchpoint.

• Oversee the full creative workflow from intake through delivery—triaging requests, assigning resources, and ensuring clarity, alignment, and progress across all active projects.
• Manage timelines, milestones, and communication to keep work moving efficiently, maintaining visibility and accountability across internal teams and stakeholders.
• Build, maintain, and optimize scalable workflows that drive efficiency, transparency, and consistency across all projects.
• Monitor performance metrics and lead regular reviews to ensure on‑time delivery, clear stakeholder feedback, and continuous operational improvement.
• Act as the primary liaison between brand and cross‑functional teams, driving clear communication, aligned priorities, and accountability to keep every project fully informed and moving forward.
• Oversee systems, tools, and vendors—serving as admin for the Digital Asset Management (DAM) platform and managing all freelance and agency contracts, scopes, and invoices.
• Ensure all creative operations and partner activities deliver measurable ROI, tracking budgets, resource use, and process efficiency against broader business goals.

Creative Workflow Management 35%

Operational Leadership & Reporting 25%

Cross-Functional Communication 20%

Systems & Vendor Management 15%

Strategic Alignment & Continuous Improvement 5%

• 10+ years of experience in creative project management, creative operations, or agency production (in‑house brand or agency).
• Proven success managing complex creative workflows across multiple channels and stakeholders.
• Exceptional communication skills, clear, confident, and collaborative across leadership, creative, and marketing teams.
• Experience owning operational reporting, project dashboards, and process improvement initiatives.
• Thrives in fast‑paced, highly visible environments with multiple priorities.
• Expertise in Asana, Bynder (or other DAM systems), Figma, and Adobe Creative Suite a plus.
• Strong organizational, analytical, and interpersonal skills with a calm, problem‑solving mindset.
• A natural conductor: you keep the creative train running smoothly on time, and in sync.
• A clarity champion: you never let vague requests or bottlenecked feedback stall great work.
• A trusted partner: you earn the confidence of both creative and business teams through reliability and follow‑through.
• A data‑driven operator: you believe in measuring what matters and using insights to improve performance.
• A protector of focus: you guard the creative team’s bandwidth and ensure time is spent on high‑impact work.

$ to $

10%

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Home Serve USA is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.