Office Manager

Overview

Sports Med Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking an Office Manager to join our growing team. We are opening a brand new physical therapy practice in West Haven, CT, and we are seeking a dedicated individual to assist with what is sure to be an incredible launch!

Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the Sports Med team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position: The Office Manager carries out policies set forth by Sports Med and oversees the administrative workflow. The Office Manager will also play a role in collaborating with upper management to meet practice goals. This person will also be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner.

This person also supports the team by striving to meet and exceed office goals.

• Responsible for practice operations and business functions including, but not limited to patient scheduling, follow-up, registration, insurance verifications, payment processing, record updating, reporting, inventory, and patient and team satisfaction.
• Monitor practice performance metrics to ensure continuous improvement of office productivity.
• Prepare daily and weekly reports for the operations team, including but not limited to tracking visits, new patient volumes, cancellations, no shows, productivity, etc.
• Identify strengths and weaknesses within the practice and work through viable solutions to increase office efficiency.
• Oversee administrative and clinical team members and work together to achieve goals.
• Evaluate team member performance, give guidance, and participate in disciplinary action.
• Provide coaching and support to team members, address issues in a timely manner, and communicate both informally and formally through the appropriate channels.
• Maintain patient records and ensure patient confidentiality.
• Audit staff timecards to ensure accuracy.
• Schedule patient transportation service for patients when applicable

• Must have 3+ years experience in a fast paced, high volume healthcare setting
• A goal-oriented mindset with a strong focus on positive patient outcomes and satisfaction
• Sense of urgency and self-accountability
• Well-organized with superior multi-tasking and time management skills
• Professional Telephone etiquette
• Excellent customer service skills
• Attention to detail
• Computer literacy (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Bilingual Spanish Preferred

• Competitive Salary + Bonus
• Excellent career growth opportunity
• Medical benefits, life and disability insurance, 401k match, PTO, sick time, paid holidays

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.