Customer Service & Operations Associate

We are a growing company seeking a proactive and detail-oriented Customer Service & Operations Associate to join our team. This role is ideal for someone who thrives in a dynamic environment and enjoys balancing customer interaction with operational responsibilities.

You’ll play a key part in supporting customers, assisting the sales team, and ensuring orders and shipments move smoothly from start to finish. This is a hands‑on position where flexibility, organization, and a problem‑solving mindset are essential.

• Serve as a point of contact for customer inquiries via phone and email
• Provide order updates, product information, and general support
• Address customer issues professionally and ensure timely resolution

• Record, track, and maintain accurate documentation of customer complaints
• Coordinate with internal teams (sales, warehouse, logistics, quality) to investigate and resolve issues
• Follow up with customers to confirm resolution
• Identify trends and recurring issues to support continuous improvement

• Enter customer orders accurately into internal systems
• Review orders for pricing, quantities, and shipping details
• Manage order changes, cancellations, and special requests
• Monitor order progress to ensure timely processing

• Schedule carrier pickups and deliveries
• Prepare and review shipping documents, pack lists, and routing
• Work with warehouse staff and carriers to resolve shipment issues
• Monitor and track On Time Delivery and communicate updates or delays
• Assist the sales team with order-related requests and customer information
• Portal/compliance entry
• Provide order status updates
• Support quotes, follow‑ups, and general coordination

• Assist with administrative and operational tasks as needed
• Contribute to process improvements
• Take on additional responsibilities as the business grows

• Experience in customer service, order processing, logistics, or a related role
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency in Microsoft Office; ERP or CRM experience is a plus
• Self‑motivated with a collaborative, team‑oriented approach

We are committed to diversity and inclusivity in our hiring practices.