Assistant Manager

Join to apply for the Assistant Manager role at EXPRESS
.

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Westfarms

Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in‑store shopping experience for our retail customers.

• Assists in developing, inspiring, and retaining top talent.
• Maintain a positive work environment, encouraging an exceptionally high level of store morale and a "one team" mentality.
• Coach, teach and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
• May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
• Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
• Assist in overseeing all aspects of daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage in order to meet customer expectations.
• Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
• Maintain adherence to Company Policies and ensure the safety of associates and customers.
• Manage the execution of the store strategy to achieve performance goals.
• Optimize sales/operations opportunity, by leading the associates consistently executing merchandising strategies, operations, loyalty programs and other company initiatives.
• Support a store's environment focused on consistently delivering a great in‑store experience.
• Lead by example in creating a culture of proactive customer engagement to exceed our customers' expectations.
• Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs.
• Resolve any customer complaints, determine the source of issues and take initiative to identify and resolve them.
• Act as the customer experience leader; accountable for results of the customer experience and create action plans to improve performance.
• Creates a positive in‑store experience through visual standards.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  1-3 years of relevant job experience.
• Proficient in use of technology (iPad, registers).
• Demonstrates strong customer service skills.
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Strong communication skills.
• Minimum of two years relevant experience.
• Prior sales management experience.

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including:

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more. Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with…