Sales Associate

Sales Associate

Join EXPRESS as a Retail Sales Associate at Westfarms to provide a great in‑store shopping experience for our customers.

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident and effortless style. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Key responsibilities include:

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience and deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer‑service related issues and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions directed by the supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0‑2 years of relevant job experience; minimum 6 months.
• Proficiency in using technology (iPad, register systems).
• Availability: nights, weekends and non‑business hours.
• Meet physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills.
• Collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Pay Range: $16.35 – $21.45 per hour.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or local protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say “Associate Relations” or email A for assistance.