Claims Administrator - FNOL Specialist

General

Job Summary:

To assist the underwriting and claims teams BSS US UCO supports in maintaining efficient underwriting & claims processes and providing customer service to clients.

• Support claims staff in the delivery of an effective and efficient administration service.
• Primary contact for all FNOL set up for the US and some international business
• Maintain accurate levels of data entry in all systems processing.
• Consistently meet service level agreements set by business teams.
• Provide professional service to internal and external customers in all interactions.
• Uphold team standards through supporting other team members in the Shared Services team or in related teams in achieving their service/quality levels and targets, as required.
• Participate in cross-team and intra-team projects as required.
• Build effective working relationships with other team members.
• Comply with standards for timeliness, quality, professionalism and accuracy.
• Manage daily tasks to ensure business needs are consistently met.
• Quality review of submissions at direction of the manager.

It is important that within all your interactions both internally and externally you adhere Beazley’s core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.
• Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

• High school graduate or equivalent.
• College degree in any discipline — preferred.

• Accurate and numerate.
• Computer skills – good working knowledge of MS office.
• Communicate effectively with others, both verbally and in writing.
• Background in accurate, high volume data entry.
• Proven ability to manage time, meet deadlines and prioritize.
• Maintain standards and professionalism during periods of fluctuating workloads.

• Proven administrative experience within insurance sector
• Proven experience with First Notice of Loss processes
• Proven experience within the Commercial Insurance Industry

• Task-focused, self-motivated and flexible.
• Consistent professional approach; able to successfully interact with managers/underwriters/ underwriting support personnel.
• Positive, enthusiastic and service-oriented.
• Self-motivated team member.

• Achievement orientation
• Flexible
• Detail oriented
• Analytical thinking
• Information seeking
• Customer focus
• Team working
• Initiative
• Problem solving
• Organized

• The opportunity to connect and build long‑lasting professional relationships while advancing your career with a growing, dynamic organization
• Attractive base compensation and discretionary performance related annual bonus
• Competitively priced medical, dental…