AVP - Mortgage Loan Officer

Welcome to Peoples Bank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut, we are proud to lead the way in green values, sustainable energy financing, and charitable giving.

Our commitment to operating in the best interest of our customers is matched by our dedication to fostering an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award‑winning culture has earned us recognition as the Best Place to Work and Best Local Bank
. Join our team of dedicated and innovative individuals and be a part of our dynamic, successful organization. Let’s make a difference together!

Summary:

To generate residential mortgage business in the bank’s primary lending areas through contact with real estate agents, brokers, attorneys, builders, developers, in‑house referrals and former customers.

Other duties may be assigned.

• Generates mortgage applications on a consistent basis that will lead to closed business to meet or exceed established monthly minimum production expectations.
• Cross‑sells deposit products to mortgage customers.
• Represents the bank externally with customers and at bank functions. Participates in community and business development events such as Association of Realtor meetings, Expos, Chamber Events, etc. to enhance mortgage sales. Attends professional organization events such as Realtor Luncheons and completes business calls to increase mortgage volume.
• Performs detailed analysis and develops annual Market Plan to maximize market opportunities. Proactively seek ways to develop and expand customer relationships in order to contribute towards business line’s success.
• Maintains contact with and responds to all customer calls and referrals within 24 hours.
• Completes all yearly compliance training and testing and complies with bank, federal, and state regulations. Adheres to departmental and bank‑wide service standards.

• BA/BS degree or equivalent experience in residential mortgage sales preferred.
• Three plus years of retail residential mortgage sales experience.
• Documented residential mortgage loan volume of $15 million or greater for two consecutive years.
• Established relationships with local referral network.

• Advanced ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences.
• Demonstrated ability to achieve sales goals and objectives by developing a positive customer experience.
• Excellent organizational skills and attention to detail.
• Advanced knowledge of mortgage loan products, conventional loan structures and Federal and State regulations.

This position requires National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decision maker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.

Knowledge of Microsoft computer applications including Word and Excel and experience using laptop technology.