Controls Operations Analyst

Job Holder: Controls Operations Analyst

Division: BSS - UCO

Reports To: As per Beazley's organisation chart

The Control Operations team is responsible for monitoring key Underwriting and Claims' controls on behalf of the business, report findings and support stakeholders in driving effective control environment using the insight generated through monitoring. The team partners with the Underwriting trading teams, Group Claims Team as well as Operations and Shared service team within Beazley Shared Services.

Underwriting and Claims Operations (UCO) Management and staff, Internal Audit, Risk Management and Compliance

The purpose of the role is to drive effective control monitoring, always focusing on the "so what" and use the insights to drive improvements in Beazley's control environment. The role requires the job holder to effectively partner with the business and proactively support our stakeholders by providing them overarching themes and trends on the controls operating in their areas, identify gaps/risks and collaborate with the stakeholders to agree on actions to mitigate them.

• Performs review of policies and claims for compliance to established protocol.
• Perform assigned control monitoring and reporting tasks, at direction of the Manager, Controls Operations.
• Build effective working relationships within the team, UCO management and other key contacts.
• Perform all tasks in accordance with documented procedures and comply with established standards for timeliness, quality, professionalism and accuracy.
• Manage daily tasks to ensure business needs are consistently met.
• Prepare reports and presentations by leveraging advanced data analytics tools to enhance reporting and insights.
• Monitor team's mailbox and ensure emails are acted in timely fashion
• Ensure procedure documentation for assigned tasks are kept up to date and reviewed annually
• Participate in cross training within the team as per the business needs

• Ability to apply standards to specific underwriting/claims monitoring, understand principles involved and practicalities in complying with these;
• Strong focus on accuracy, attention to detail; diligent in maintaining records and documenting decisions taken
• Ability to communicate effectively
• Strong presentation skills
• Ability to work to tight deadlines and prioritise multiple tasks
• Strong administration and organisational skills
• Advanced-level Excel (advanced formulas, Pivot Tables, Power Query, VBA) and Power BI for data visualization and dashboard creation.

• Experience in Financial Services, preferably within the insurance sector
• Experience in risk management, compliance or audit role a plus

• Task-focused, self-motivated and flexible
• Consistently professional approach; able to successfully interact with managers and support personnel
• Positive, enthusiastic and service-oriented

It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.
• Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Beazley is a specialist insurance company with over 30 years' experience helping people, communities and businesses to manage risk all around the world. Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build - to enable businesses to thrive. Our clients want to live and work freely and fully, knowing they are benefit ting from the most advanced thinking in the insurance market.

Our goal is to become the highest performing…