Retirement Implementation Specialist

Overview

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company.

By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence ::
Success is Never Final ::
Do the Right Thing ::
One Alerus

• As the primary point of contact, partner with Alerus sales consultant to coordinate the new business implementation process.
• Schedule and facilitate implementation calls with client, advisor, TPA, prior vendor(s) and Alerus team members to define the implementation timeline including a blackout period, key milestones, and plan effective date.
• Determine unique features, service definitions, and scope of service offerings agreed upon during the sales process and participate in presentations on key accounts when required.
• Collaborate with stakeholders to find solutions for complex requests while maintaining consistency with established service offerings.
• Request, collect, and review new plan documentation and agreements for all Alerus Retirement Plan segments including Direct, Advisor and TPA business.
• Confirm investment menu with client, advisor, and fund wholesaler and review the fund selection to ensure availability, establishment of account, and trading information.
• Resolve residual issues to ensure funds, share classes, trading activity and account setup is correct.
• Provide clear communication regarding the roles of each individual involved in the implementation process.
• Properly document key discussions and decisions related to plan setup and onboarding.
• Coordinate, schedule and facilitate meetings with internal and external parties throughout implementation process including but not limited to document design, payroll and website training, data and asset transition, etc.
• Provide updates to internal tracking tools. Communicate with internal and external parties to proactively identify and manage implementation expectations, needs, and concerns. Follow up promptly on potential timeline slippage.
• Manage and coordinate preparation and delivery of education materials, participant mailings, required notices and enrollment meeting dates with external and internal parties.
• Discuss and finalize the collection process for internal and external fees with advisor/client.
• Review all internal systems for accuracy and timely completion.
• Understand breadth of product offering and features of each. Discuss options with appropriate parties as opportunities arise.
• Calculate, document, and updated expected ongoing revenue.
• Facilitate transition calls with internal and external parties to on-going service team.
• Demonstrate advanced understanding of how the recordkeeping, trust systems and sponsor & participant websites operate and report information. Maintain current knowledge about system enhancements.
• Deliver training and support to Alerus staff including sales, relationship management, compliance, operations, and administration.
• Update materials, procedures, instructions etc. Distribute to staff as required.
• Foster a positive work environment and support co-workers in achievement of departmental goals.
• Establish work objectives and priorities to perform work in a cost-effective manner.
• Proactively recommend changes in procedures, forms, and checklists to reduce account errors, increase productivity, or improve the client experience.

• Associate's degree in Business, Finance, Accounting or related field or equivalent experience required.
• Minimum of 3 years of experience in defined contribution industry, preferably in recordkeeping or administration, required.
• Previous experience with new client onboarding and/or project…