Market Research Analyst

What You'll Do

We are seeking an innovative and motivated professional to join a collaborative team that uses primary and secondary research to improve the customer experience and inform strategic decision making throughout the company. This individual will develop and execute quantitative research projects to uncover consumer, client/member, agent, and market insights. Duties will include survey design, data analysis, dashboard design and oversight, report writing and presentation of key findings.

• Design and program web-based surveys
• Perform data analysis and interpretation of survey results
• Communicate strategic insights to help drive strategy and planning
• Coordinate with external research partners
• Integrate insights from various sources to tell a holistic and complete story
• Manage a variety of projects and tasks simultaneously and deliver solutions on time and within requirements
• Build and optimize processes to effectively meet analytic and reporting needs

• College degree (Statistics, Mathematics, Economics, or Business preferred) or equivalent
• 1-3 years quantitative market research and analysis experience required
• Journey mapping experience is a plus
• Solid understanding of quantitative market research techniques including web-based surveys, data tabulations, panel management, and data analysis and visualization
• Strong technical proficiency in Microsoft PowerPoint, Excel, Word, Access and SPSS, SAS or R

When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun.