Client Supervisor

About SA - Our People
Think of the world's most talented creative thinkers. Problem-solvers. Strategists. At Strategic America, we don't bring on anything less. The way we see it, if you're going to make the best work of your life, you may as well do it with people you like.

At SA, we've always been passionate about our employees. Since 2021, we're also employee owned with participation in an Employee Stock Option Plan (ESOP). Employee ownership ensures SA remains independent and allows our talented team members to share in the company's success. With each year of employment, SAers build equity in the company, becoming fully vested after six years.
Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic team and help every person reach their personal peak.

About SA - The Company
When you join SA, you join a strategic team (yes, it's in our name!) who is also wired for action. Authenticity is our focus, and every day we help our clients propel their potential. If you're ready for a fast-paced environment that challenges you, supports you, and rewards you, then look no further. Our clients rely on us and we rely on each other to go the extra mile, to hold ourselves accountable because we're better together and we know we can always find the better way.

We strive to create meaning in work and provide more than just a job; a place to belong and grow. As we leap toward our goals that will shape our future, our employee experience is unique. Flexibility, connection, inclusiveness, and collaboration support our well-being and help us be our best. Because when you feel like you belong, work is no longer work - it's personal.

We believe better employees lead to better results.

Join us as we transform your career!

About The Role
The Client Strategy and Service Supervisor is responsible for owning and leading key client relationships and the cross-functional teams that support them. This role serves as a strategic business partner and marketing consultant, guiding clients through integrated marketing initiatives, strategies, and executions that drive measurable business growth. The Supervisor leads with a big-picture perspective while keeping leadership and the associated internal teams informed on client business plans, challenges, relationships, risks, and financial health.

This role balances strategic leadership, operational excellence, fiscal responsibility, creative/branding know-how, and people development to ensure success for both clients and the agency.

As a Client Strategy & Service Supervisor, you will...
Demonstrate Strategic Leadership

• Own and lead multiple key client relationships, ensuring long-term success and strong, trusted agency partnerships
• Serve as a primary strategic and creative advisor, aligning integrated marketing initiatives with clients' business objectives
• Collaborate with clients to define KPIs, marketing strategies, budgets, and timelines that drive in-market success
• Partner with the Data, Research, and Insights team to develop forecasting and performance tracking aligned to client goals
• Lead the development of marketing plans, programs, budgets, and operational processes to meet and exceed client objectives
• Anticipate client needs and proactively identify opportunities for growth, optimization, and expanded services
• Foster strong cross-functional collaboration across account, strategy, creative, media, digital, analytics, and production teams
• Build and maintain trusted relationships with senior client stakeholders
• Lead, mentor, and develop client coordinators and managers, including performance reviews and career development planning

Oversee Fiscal Management

• Monitor client financial performance and profitability, understanding how it contributes to overall agency fiscal performance
• Partner with the VP to develop, price, and manage client scopes of work and pricing proposals
• Monitor scope adherence and resource allocation to ensure compensation structures support delivery of assets while maintaining agency profitability
• Identify opportunities to grow accounts through expanded scope, efficiencies, or new offerings

Be a Part of Creative & Strategic Briefing

• Develop insight-driven creative and strategic briefs
• Synthesize complex data, research, and client inputs into compelling, clear stories that inspire strong creative solutions
• Collaborate closely with creative teams to ensure briefs are well-defined, strategically sound, and executed successfully
• Champion creative excellence while ensuring work meets client objectives and performance expectations

Minimum Qualifications

• Bachelor's degree required; 8+ years of experience in marketing, advertising, or related fields; some management experience preferred.
• Creative and branding experience prioritized
• Iowa-based preferred
• Strong knowledge of strategic planning and marketing execution, with…