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Customer Success Mgr./ CSM

Head of Customer Experience & Journey Excellence

Job in West Des Moines, Polk County, Iowa, 50265, USA
Listing for: Consolidated Communications
Full Time position
Listed on 2026-01-26
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 110000 - 160000 USD Yearly USD 110000.00 160000.00 YEAR
Job Description & How to Apply Below
A leading internet service provider is seeking a Director of Customer Experience to lead the Customer First transformation. The role involves overseeing the entire customer journey and implementing strategies across various functions. Ideal candidates will possess over 10 years of experience in customer strategy and feedback programs, with proven leadership in creating customer-centric solutions. This position offers a salary between $110,000 and $160,000, along with a comprehensive benefits package including 401(k) matching and health insurance.
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