INVEST Claims Trainee - Guidance

Introduction content has been refined for clarity below.

About the Program Are you ready to take the first step into a meaningful, long-term career where every day offers the chance to learn, grow, and help others? The Emerging Talent INVEST Program – Guidance Pathway is designed for individuals with a passion for people, a sharp eye for detail, and a drive to build a rewarding career in the insurance industry.

Through this immersive 3-month program, you’ll gain hands-on experience handling auto liability property damage claims while developing the foundational knowledge and professional skills needed to thrive in the world of liability claims. Whether you re coming from retail, customer service, or another industry entirely, this pathway offers a structured, supportive, and exciting entry point into one of the fastest-growing and most stable professions in the country.

Key Details:
Starting salary: $45,000 USD

Start date:

September 15, 2025
PTO blackout:
Due to the structured nature of the training program we will likely not be able to support any PTO requests for the first 8 weeks of the program.

As part of the INVEST Program — which stands for Industry Navigation, Values, Education, Skills, and Training — colleagues will:

• Navigate foundational claims functions through hands-on practice and guided mentorship.
• Embrace professional Values such as integrity, service, and respect.
• Gain introductory Education in liability principles, claims systems, and regulatory practices.
• Build essential Skills in customer communication, documentation, investigation, and resolution.
• Complete Core Training sessions designed to launch a successful and sustainable career.

The Guidance Pathway is perfect for motivated individuals with strong people skills, curiosity, and a desire to grow. It’s more than a job — it’s a guided journey into the heart of the insurance industry, designed to turn potential into performance.

The Emerging Talent INVEST Program – Guidance Pathway is an essential entry-level opportunity, specifically designed for individuals with some college, an associate degree, or 2+ years of work experience who are eager to launch a career in liability. This 3-month pathway focuses on training individuals to evaluate and resolve third-party auto claims involving damage to vehicles and other property, with an emphasis on clear communication, accuracy, and customer service.

• Foundational Learning:
  Participate in structured training that includes classroom instruction, digital coursework, and live sessions focused on liability claim fundamentals, customer service, and systems navigation.
• Practice in the “Sandbox”:
  Build hands-on skills in a simulated environment that mirrors real claim situations—reviewing incident reports, writing contact notes, assessing liability, and evaluating damage in a controlled setting.
• Shadow Seasoned Examiners:
  Observe experienced liability adjusters handling simple claims such as auto property damage, slip-and-fall incidents, or low-severity third-party property damage to see best practices in action.
• Complete Core Milestones:
  Progress through development checkpoints to ensure understanding of core competencies, including liability determination, policy interpretation, and claims communication.
• Grow Through
  
  Collaboration:
  
  Engage in team meetings, mentorship check-ins, and peer discussions to gain exposure to different perspectives and support your professional development.
• Begin Claims Handling:
  Start processing a small number of auto liability property damage claims — around Week 3 of the program. Caseload will gradually increase in volume as you build skill and confidence.
• Investigation and Liability Evaluation:
  Learn to conduct basic investigations by reviewing statements, photos, and police reports to determine fault and evaluate exposure under the policy.
• Customer Communication:
  Provide professional, courteous, and timely updates to claimants, clients, and service providers. Begin practicing effective communication that supports trust and transparency.
• Vendor Coordination:
  Coordinate with repair shops, rental providers, and…