Clinical Operations Resident

Job Summary

The Clinical Operations Residency is a post‑graduate program offering experience in MTM program administration. The resident will learn how pharmacists can impact the quality and rising cost of healthcare by providing patient‑oriented medication therapy management (MTM) services.

• Develop and maintain clinical rules for the Insight™ Clinical Engine
• Implement and maintain clinical programs in accordance with clinical guidelines and CMS regulations
• Gain experience and act as a clinical liaison in the following areas:
  • Quality assurance
  • Data management
  • Sales and marketing
  • Research
  • Network training and support
• Co‑manage clients from a clinical perspective, including attending calls and pulling supporting reports
• Assist in call follow‑ups and answer client questions
• Manage the creation of Feature Interventions
• Participate in national industry meetings, trade shows, and client visits as needed
• Manage the Clinical Task Queue
• Complete projects and present at the IPA Annual Meeting and IPA Advance Practice Forum
• Develop content and present topics in Clinical Rounds pharmacist training sessions
• Demonstrate end‑to‑end understanding of the identification process
• Demonstrate ability to navigate reports and pull accurate information

• Eligible for pharmacist licensure in the United States;
  Iowa preferred (must be licensed within 120 days of hire date)
• Proficient in Microsoft Office products
• Strong organizational and time‑management skills
• Ability to work collaboratively and independently while managing multiple projects, assignments, and responsibilities
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail
• Solution‑oriented mindset
• Prioritization and goal‑setting skills
• Adaptable to learn new processes, concepts, and skills
• Professionalism and good judgment at all levels of an organization

Domestic and/or International travel, up to 25% of work time.

• Minimum level of education:
  Doctorate (Doctor of Pharmacy degree from an ACPE‑accredited College of Pharmacy)

• Frequent sitting in a stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of the body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing up to 25 lbs.

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA & FSA
• Fertility & Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non‑exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401(k) Roth Option available – immediate eligibility
• 401(k) Employer Match

Internship

Full‑time

Research, Analyst, and Information Technology

Hospitals and Health Care

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