Loan Workout Operations Associate

Job Title: Loan Associate

Location: West Des Moines, IA (Hybrid – 3 days onsite / 2 remote)

Employment Type: Contract

Max Pay Rate: $24/hr

This role supports the Legal Remedies function within loan workout operations. The associate will perform back-office processing of low- to moderate-risk customer accounts involved in legal or collections activity. The role focuses on maintaining accurate account reporting, tracking case progress, and supporting litigation-related workflows.

• Perform back-office processing for customer accounts and active legal cases
• Review and update account records as cases progress through legal remedies stages
• Process and prioritize incoming requests and documentation
• Maintain accuracy of account reporting and case status
• Notify external firms as required based on case movement
• Ensure compliance with established procedures and policies
• Work requests from oldest to newest to meet service level expectations

• 6+ months of experience in loan workout, commercial lending, or related operations
• Strong attention to detail and data accuracy
• Basic understanding of legal or litigation terminology
• Proficiency with Microsoft Excel, Word, and Teams
• Ability to follow defined procedures and handle sensitive account information

• Experience supporting litigation, law firms, or legal operations
• Background in financial institutions, tax firms, or accounting/CPA environments
• Familiarity with collections, legal remedies, or credit card / personal loan accounts
• Experience with ECAR or similar account systems (nice to have)