Customer Service Representatives

Overview

Posted: 01/19/2026
Admin, Support & Clerical

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives who will provide stellar service to their external clients. You’ll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met.

This is a chance to join a growing organization and team where you’ll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background with passion and patience, apply today!

Work Model

• On-Site
• 7:30 AM – 5:30 PM
• Monday – Friday

• Answer inbound phone calls to address client questions and inquiries
• Assist clients with providing information about accounts, request status, website enrollment, and accessibility
• Assist agents with questions on products, services, and the status of requests
• Troubleshoot and resolve issues over the phone to provide stellar customer service
• Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
• Utilize multiple computer systems, applications, and procedure tools to access and identify information

• High school diploma, GED, or equivalent education and experience (required)
• Prior customer service experience (required), preferably in a business environment
• familiarity with insurance and related products (preferred)
• Patient and understanding approach to customer service conversations
• Excellent verbal and written communication skills, with the ability to answer questions
• Strong attention to detail, organization, and mathematical skills
• Ability to collaborate with employees, customers, and third parties
• Proficiency with Microsoft Office Suite

Palmer Group

• 3737 Woodland Ave., Suite 200 West Des Moines IA 50266
• Send Email
• Visit Website

Additional Postings available from Palmer Group

• Automation Technician (48203)
• R&D Lab Technician (48166)
• Call Center Representative-Health Insurance (41981)
• Recruiter (47865)
• Business Development Representative (48216)

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