Team Leader, Management

Join the H&R Block Team as a Team Leader

Appended: 6 days ago – Be among the first 25 applicants.

Our Company

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture where everyone feels they belong.

We continuously improve our business and are committed to a long‑term strategy known as Block Next, focused on innovation, client experience, and sustainable growth. It is designed to elevate how we work, serve, and lead in our industry.

We are curious, creative, and always on the move. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our doors are always open.

A Typical Day...

As a Team Leader, you’ll inspire people to make confident, informed decisions about their lives, careers, and money, while building client relationships that grow stronger each year.

Joining us means providing leadership to a customer‑centric team of associates and accelerating their seasonal tax business by managing a single H&R Block tax office.

You’ll serve as the front‑line manager, leading and developing associates, delivering an outstanding client experience, and achieving all office‑related growth objectives. We’ll help you advance your knowledge and skills needed to excel as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had...

• Multi‑unit people management experience in retail, restaurant, banking, or other related industry
• 2+ years as a Tax Professional

What you’ll bring to the team...

• Partner with the District General Manager to create and implement office‑level growth plans, including developing local partnerships and managing office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
• Serve as the point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure all tax office associates meet deadlines with quality, priorities, and overall goals
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns

Your Expertise

• Prior experience working in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual completion of continuing education and ability to meet all IRS and applicable state requirements
• Computer proficiency with MS Office
• Demonstrated ability to work independently with minimal supervision
• Passionate, determined, and resilient with a customer‑centric mindset
• Able to work a flexible schedule and adapt to business needs
• High school diploma or equivalent or higher

Why work for us

We invest in our people’s total well‑being. Our benefits help associates plan for health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to build healthy habits
• Neurodiversity and caregiver support for you and your family
• Various discounts on everyday items and services
• Additional eligibility benefits:
  Medical Coverage, 401(k) Retirement Savings Plan, Employee Stock Purchase Plan
• Explore all benefits at

The Community You Will Join

We remain committed to building a connected culture where trust, care, and connections guide how we work together. You’ll be immersed in an exceptional work environment recognized worldwide on Best Companies lists and surrounded by colleagues who support each other’s growth.

H&R Block is an equal‑opportunity employer. We celebrate diversity in all forms and welcome everyone regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Pay Range Information

The pay range for this position is $15.00 – $65.00 per hour, with local minimum wage laws applying. Individual pay decisions depend on experience, education, skill, performance, and geographic location.

Not Applicable

Full‑time

Information Technology

Retail