Fulfillment Operations Team Leader

Overview

The pay range per hour is $24.75 - $42.05. Pay is based on several factors which vary by position, including labor markets and may include education, work experience and certifications. Target offers eligible team members and their dependents comprehensive health benefits and programs (medical, vision, dental, life insurance and more) to help you and your family. Other benefits include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

Find competitive benefits from financial and education to well-being and beyond at

ALL ABOUT TARGET:
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT FULFILLMENT:
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships products safely, efficiently and effectively to deliver convenience and quality for our guests.

At Target, we believe in leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:

• Guest service fundamentals and experience building a guest-first culture on your team
• Retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating, and retaining talent

• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
• Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your leader.
• Utilize workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• With direction from your leader, create daily plans for your team.
• Be an expert of operations, accuracy, process and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship-from-store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your leader in onboarding.
• With your leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations.
• Work a flexible work schedule that aligns to guest and business needs (including early morning, evening, weekends and holidays).
• Ensure supplies are ordered timely and stocked. Partner with your leader for ordering.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the in-store security culture.
• Support merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pickup (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, including compliance with federal, state, and local adult beverage laws.
• Model creating a welcoming experience by greeting guests as you and your team complete daily tasks.
• Demonstrate how to engage with guests when assistance is needed, engage with guests in a welcoming way, and help solve their specific needs.
• Lead by thanking guests and let them know we’re happy they chose to shop at Target.
• All other duties based on business needs.

• You enjoy interacting and helping others - including guests that…