Operations Manager

Operations Manager Trainee – PDS Health

$27.75 - $38.75 per hour

The Operations Manager Trainee (OMT) role at PDS Health is designed to develop a future Operations Manager capable of independently managing a financially viable dental office within 4-6 months upon completion of the OM Development Program.

• Model the company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework; actively learn how to create an environment that promotes PDS culture and values daily.
• Assess, hire, and retain the right fit team members through comprehensive training, supervision, counseling, and coaching.
• Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances to develop timely, effective, logical, yet creative solutions.
• Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner‑Dentist.
• Drive year‑over‑year revenue and profit growth.
• Manage expenses to achieve monthly goals and budget.
• Show proficiency and adherence to cash management and accounting protocols.
• Act as a catalyst for team development of the Perfect Patient Experience.
• Deliver effective leadership, coaching, and mentoring with team members in an effort to identify and implement opportunities for improvement.
• Maintain commitments and open communications with direct supervisors to develop trust‑based relationships and bring forth issues and concerns early.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully.
• Gain proficiency and understand the tools and resources available for People related functions, such as assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
• Ensure compliance with company policies, as well as State, Federal, and other regulatory bodies.
• Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.
• By end of development program, demonstrate competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities.
• Develop and implement an office success plan, including staff development and office protocols to ensure efficient operations during manager absences.
• Perform other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes.

• High school diploma or equivalent.
• Five or more years of related work experience in operational management.
• Valid driver’s license and automobile insurance; driver’s license must be verified by completing a motor vehicle record check at hire.
• Required to travel to multiple offices per day in some cases several times per day, and must have reliable means of transportation.
• In lieu of a valid driver’s license, ability to use reliable alternate transportation to make required timely travel.
• Travel may be planned or unplanned and is subject to change without notice.

• Associate or Bachelor’s degree.
• Five or more years of experience leading a team, mentoring and coaching subordinates.

• Results‑oriented energetic self‑starter who sets realistic goals and meets commitments.
• Effective team builder: open communication, motivation, and trainer skills.
• Patient advocate: flexible, adaptive, empathetic, and ethical.
• Process‑focused operator: data‑driven, detail oriented, organized.
• Financial acumen: understands profit drivers and uses metrics to manage.
• Influencer: active listener, builds trust, creates win‑win change and honors improvements.
• Knowledge of dental plans, insurance fees, administrative guidelines, limitations, and exclusions, reporting systems; business correspondence and reporting techniques; and principles of profit & loss statements.
• Proficient with Microsoft applications, Epic, 1VU, BOX, and standard office equipment.
• Independent judgment and decision making under limited information.
• Multitasking in fast‑paced, ambiguous environments.
• Prioritization skills with…