Member Experience Manager

eōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners, delivered through our core values of personal responsibility, optimism, growth, teamwork, and winning drive.

• Takes initiative in enhancing the member experience.
• Serves as the first point of contact for member concerns, ensuring quick resolution of service, billing, or other issues.
• Addresses member complaints with professionalism and empathy, maintaining high retention rates.
• Supports member retention through strategies to engage members, handling concerns, and offering personalized outreach.
• Monitors trends in satisfaction and provides actionable insights to improve retention and overall satisfaction.
• Collaborates with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement.
• Ensures members feel heard and valued, maintaining open communication.
• Supports online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice.
• Partners with the Operations Manager to lead, train, and coach the front desk team, providing ongoing feedback and development.
• Partners with department managers and their teams to support facility operations, including cleanliness and safety protocols.
• Embody the company’s core values in all daily interactions and decision‑making.
• Serves as a leader who inspires the team to uphold the company’s culture and deliver on our core purpose.

• Proven experience in customer service or front‑line leadership, preferably in fitness, hospitality, or service industry.
• Excellent written and verbal communication, problem‑solving, and interpersonal skills.
• Ability to multitask and thrive in a fast‑paced, customer‑facing environment.
• Strong organizational skills and attention to detail.
• Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
• Knowledge of fitness industry operations, including membership management and billing processes.

• Must successfully pass background check.
• Must obtain CPR certification within 30 days of employment.
• Must attend eōS Ethos and Customer Service Training within 30 days of employment.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system for documents, data entry, and reports.
• Ability to bend routinely and repeatedly to lift more than 40 lbs.

California Pay Range $41,000—$74,000 USD

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and a plus one family member.
• Discounted Personal Training, merchandise, and supplements.
• Employee referral program.
• Daily pay offered—access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, supplemental life, employee assistant program, and even pet insurance are offered.
• 401(k) plus company matching.
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full‑time vs. part‑time employment.

eōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, .

eōS Fitness participates in the government eVerify program. Please review the details of this program.

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