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Honda Service Advisor

Job in West Covina, Los Angeles County, California, 91790, USA
Listing for: The CAR Group (Norm Reeves Dealerships)
Full Time position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 - 150000 USD Yearly USD 60000.00 150000.00 YEAR
Job Description & How to Apply Below

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Location:

West Covina, CA (On site) | Type:
Full Time | Salary Range: $60,000-$150,000

As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda
. You’re responsible for creating a super Norm Reeves Honda service experience for our guests and using your communication skills to build the bridge between guests and technicians.

We are looking for a Service Advisor with previous experience in a high-volume service department. For immediate consideration, please email k

What You’ll Do
  • Greet guests as they arrive in the Service drive
  • Communicate empathetically with guests about their vehicle
  • Offer solutions and added services to guests
  • Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
  • Provide timely follow-up progress of each repair order and contact guests with repair changes
  • Analyze quality control reports and maintain a high Customer Service Index Score
  • Process monetary transactions
What You’ll Need
  • Previous experience as a Service Advisor
  • A valid driver’s license and acceptable driving record
  • Creative, positive, team player attitude
  • Ability to analyze situations and make win-win business decisions
  • Honesty, empathy, and exceptional communication skills
  • Leadership skills in team-based and independent settings
What We Offer
  • Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
  • Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
  • Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
  • Secure Your Future – Build Wealth with 401k Matching – We Match 25% on Your $4,000 Contribution.
  • Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
  • Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.
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