Senior HVAC Technical Service Advisor

Overview

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking an HVAC Technical Service Advisor (TSA) to provide technical training and support for Rheem, Ruud, Mitsubishi, Goodman, Bosch and Dura Star products. The TSA creates and trains Ferguson HVAC staff and collaborates with the Outside sales team to train and certify contractors on products such as Inverter, Commercial roof tops and VRF systems. The TSA also manages regional technical issues and provides solutions to technical problems that arise.

This position will cover the South Carolina and Coastal Georgia marketplace. Associates must be prepared to live within the territory (Columbia, Charleston preferred).

If you have prior experience as an HVAC field installer, service technician, or trainer, this is an excellent opportunity for you.

• Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email
• Handle technical calls from contractors, assist contractors as well as work with manufacturers
• Design and implement training curriculums for both contractors and internal associates
• Participation in technical selling to convert contractors to our brands of equipment
• Serve as a subject matter expert for contractors/dealers, while providing HVAC equipment product support with courteous customer service
• Stay abreast of current installation and service practices and information
• Work with vendors towards resolution of issues
• Conduct occasional on-site/job site visits to provide technical support and assistance, as needed
• Ride along with Territory Managers on dealer recruitment calls and present features and benefits to the owners and service departments
• Facilitate new equipment installations to ensure the customers have a good experience and feel supported

• Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands-on HVAC experience, or equivalent combination of education and related experience, required
• Understanding of the installation and service of residential and light commercial HVAC equipment, such as furnaces, air conditioning, and residential ductless systems, is required
• HVAC field service, technical support, or certified trainer experience is preferred
• Strong computer proficiency including use of Microsoft applications and virtual meeting tools, required
• Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, needed
• Ability to effectively multi-task and meet deadlines
• A positive attitude, passion, and ambition to succeed
• Strong attention to detail and accuracy
• Ability to learn quickly

At Ferguson, we care for each other. We value our well-being as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering includes health, dental, vision, paid time off, life insurance and a 401(k) with a company match, along with additional inclusive enhancements such as mental health coverage, family-building benefits, paid parental leave, associate discounts, community involvement opportunities and other supports.

Pay Range: $6,416.67 - $10,775.00 per month (Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles).

This role is bonus or incentive plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor and abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a), prohibiting discrimination against qualified protected Veterans and individuals with disabilities. Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.