Social Worker; Support Service Coordinator

Social Worker (Support Service Coordinator)

Join to apply for the Social Worker (Support Service Coordinator) role at Your Health
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The Social Worker plays a vital role as part of the care team within our organization. This role serves as a patient advocate, empowering patients to actively participate in their healthcare decisions and treatment plans by fostering self‑awareness, self‑advocacy, and coping skills to effectively manage their health conditions and navigate the healthcare system.

• Assessment and Screening:
  Conduct advance care planning and cognitive assessments to identify patients' needs, strengths, and challenges.
• Crisis Intervention:
  Offer immediate support and intervention for patients experiencing acute mental health crises.
• Coordination with Care Team:
  Collaborate closely with care team members to coordinate comprehensive care plans addressing medical and psychosocial needs.
• Resource Referral:
  Facilitate connections between patients and community resources to enhance overall well‑being.
• Advocacy:
  Serve as an advocate for patients within the healthcare system and community settings.
• Family Support:
  Provide guidance, education, and counseling to families and caregivers.
• Documentation:
  Maintain accurate and confidential documentation of assessments, treatment plans, and communication.
• Cultural Competence:
  Recognize and respect diversity, tailoring interventions accordingly.
• Chronic Care Management:
  Provide education and enroll eligible patients into CCM program, documenting activities.
• Communication with Care Team:
  Facilitate communication and coordination among team members.
• Patient Communication:
  Interact via various channels to gather information, schedule appointments, and respond to inquiries.
• Staff Communication:
  Foster effective communication between the care team.
• Customer Service:
  Provide exceptional customer service to patients.
• Administrative Functions:
  Perform general administrative tasks and support staff.
• Collaboration and Coordination:
  Collaborate with internal and external resources.

• Take responsibility for own work and assist others in achieving success.
• Communicate, endorse, and demonstrate the company’s mission, vision, and values.
• Prompt and regular attendance.
• Adhere to standards of behavior, dress code, and policies.
• Attend in‑services and meetings regularly.
• Promote a culture of outstanding customer service at all times.
• Must possess the ability to deal tactfully with patients and others.
• Must possess the ability to make independent decisions when circumstances warrant.

• May be exposed to cleaning agents, chemicals, humidity, heat, noise.
• May be exposed to infections, communicable diseases, odors, blood borne pathogens.

• Comply with all federal, state, and local laws and regulations.
• Knowledge of Patient’s Bill of Rights.
• Knowledgeable of Medicare guidelines and company policies.
• Adhere to the Company’s Code of Conduct / Ethics.
• Maintain confidentiality regarding patients, personnel, and the company.
• HIPAA compliant.
• Promote a culture of compliance.

• Must be able to lift, reach, bend, push, pull, use repetitive hand motions, walk, and carry concurrently.
• Must be able to stand for periods of time, lift up to 50 pounds.
• Must be in good general health and demonstrate emotional stability.

• High school diploma or equivalent required; associate/Bachelor’s in social work preferred.
• Minimum one year experience in a healthcare setting preferred.
• Minimum one year experience in social work preferred.
• Proficient in technology tools and platforms for remote patient monitoring, telemedicine, and electronic medical records.
• Ability to read and communicate effectively; strong written and verbal skills.
• Basic computer knowledge.
• Ability to manage and demonstrate effective leadership skills.
• Demonstrate good interpersonal and communication skills under all conditions.
• Foster cooperative work environment; team player.
• Ability to manage multiple responsibilities and demonstrate sound judgment.
• Must work flexible hours, travel between offices, and have a licensed driver with insured vehicle.

Entry level

Full‑time

Other

Hospitals and Health Care

I have reviewed the requirements of this job, and agree that I can perform the requirements of this position. I understand my employment is at‑will and can be terminated at any time.