Bilingual Customer Service Representative

We’re seeking a personable, solutions-oriented Bilingual Customer Service Representative who is fluent in both English and Spanish. If you have a background in banking or customer service and thrive in a client-focused environment, we want to hear from you!

• Bilingual proficiency in English and Spanish (must be able to communicate effectively in both languages)
• Strong customer service personality with a service-minded, empathetic approach
• Banking or financial services experience (preferred but not mandatory)
• Excellent written and verbal communication skills
• Humble, down-to-earth attitude; and collaborative
• Ability to provide innovative solutions and support to customers
• Adaptability to a growing support environment as our Spanish-speaking clientele increases

• Assist customers with account inquiries, transaction support, and financial distributions via phone, email, or chat
• Maintain a professional, compassionate, and positive attitude while resolving customer issues efficiently
• Collaborate with team members to improve service delivery and customer satisfaction
• Document customer interactions accurately and follow up on outstanding issues
• Continuously develop product knowledge and communication skills to provide the best support possible
• Comprehensive benefits package including health, dental, and vision coverage
• Supportive team environment with mentorship and ongoing training
• Chance to be part of a dynamic, growing organization committed to your success