Supervisor, Residential Digital Sales Center Chat Sales

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales DSC Chat Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Chat Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
• Develop new sales strategies within the call center to maximize opportunities
• Oversee all daily sales activities of the Sales Chat Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor chats and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Chat Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Chat Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs).
  
  Develop and maintain a positive sales culture.
• Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor Sales Chat Representative and Chat Team performance; conduct coaching. Provide post-launch feedback to Sales Chat Representative and marketing leadership.
• Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.
• Perform multiple administrative duties:
  Create and manage Sales Chat Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.
• Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care.
• Perform other duties as requested.

• Required Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Ability to recruit, develop, maintain and optimize a team of sales professionals
  • Knowledge of voice, data and television products and services
• Required
  
  Education:
  
  High School diploma or equivalent
• Required Related Work Experience and Number of Years
  • Inside Sales experience, commercial experience preferred - 2-3
  • Supervisory experience preferred preferably in an inside sales capacity - 1-2

• Preferred Education:
  
  2+ years post high school education preferred

Office environment. Exposure to moderate noise levels. Occasional travel as required

SIB 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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