Marketing Services Representative

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future‑proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever‑changing landscape and the need for fluid thinking is just part of our problem‑solving nature.

Which means we’re untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, and the Publicis Commerce Exchange.

This is a hybrid position – 3 days per week in office in West Chicago, IL required. Represents Epsilon Auto in assigned territory by providing excellent customer service by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, satisfaction and loyalty.

• Consistently meet or exceed sales goals by selling Epsilon products to clients in assigned market area.
• Provide proactive consultative services to assigned customer base to ensure loyalty and retention.
• Review product results and recommend needed enhancements to maximize programs.
• Identify need for additional products and services and communicate as appropriate.
• Recommend and develop direct mail promotions that address dealership concerns on a timely basis.
• Manage territory activity to optimize support of assigned key customers.
• Work with dealer marketing consultant in the territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Maintain and grow relationships with local OEM field representatives within the given territory.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
• Resolve existing issues and determine solutions to prevent further concerns.
• Maintain timely, detailed and accurate records in  of activities, phone conversations, outcomes and other pertinent client interactions. Report as required by assigned Executive Director.
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Perform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
• Respond to regional and corporate requests for information and follow up to support communication.

• 1–2 years of customer service experience.

• Able to multi‑task.
• Understanding of the marketing landscape.
• Partners with all departments across the organization.
• Able to work mostly independently.
• Good knowledge of marketing technologies.
• Begins to solve problems.
• Able to adapt to rapidly changing expectations.
• Good organizational skills and time management.
• Strong communication skills.
• Able to productively and effectively manage larger numbers of dealers – ranging from small to medium/larger dealers.
• Must know how to use Microsoft products (Outlook, Word, Excel).
• Experience with Sales Force is a plus but not necessary.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more.
• Monetary assistance and support for adoption, surrogacy and fertility.
• Monetary…