PIM Support Specialist

Overview

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud to have been awarded the Great Place to Work certification, as well as recognized as a Best Workplace to Work in Chicago and a Best Workplace in Manufacturing and Production. We are currently looking for a passionate and dedicated individual to join our team as a PIM SUPPORT SPECIALIST
. If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

We are seeking a highly organized, tech-savvy, and detail-driven individual to join our dynamic marketing team as a PIM Support Specialist. This role sits at the center of our product information, digital content, and marketing operations-supporting iconic brands including Otter Pops, Fla-Vor-Ice, Wyler's Italian Ice, Wyler's Light, Pure Kick, Flavor Aid, My-T-Fine, and Royal.

The PIM Support Specialist is responsible for managing and maintaining product content across Salsify and 1

Worldsync (PIM/DAM), supporting new item setup, ensuring content accuracy and consistency, routing artwork, organizing digital assets, and enabling cross-functional teams to execute efficiently. This individual will play a critical role in improving operational workflows, supporting implementation initiatives, enhancing speed-to-market, and ensuring product data excellence across all channels.

• Manage and maintain product data, attributes, copy, and digital assets within Salsify for all brands and product lines.
• Ensure accuracy, consistency, and completeness of product content across internal systems and syndicated retailer channels (Amazon, Walmart, Instacart, etc.).
• Support the implementation, enhancement, and continuous improvement of Salsify PIM/DAM in partnership with Marketing, Business Intelligence, and third-party implementation partners.
• Conduct regular audits of product content, packaging updates, and digital assets to ensure compliance with brand standards and evolving requirements.
• Support new item setup—including product attributes, descriptions, dimensions, certifications, and imagery—to enable timely commercialization.
• Troubleshoot and resolve data quality issues within Salsify or related systems, escalating when needed.

• Support daily marketing administrative activities, including team coordination, maintaining shared drives, updating trackers, and organizing marketing tools and documentation.
• Create and track purchase orders, shipping requests, sample orders, and other operational needs.
• Assist with marketing timelines, launch calendars, and project documentation across Marketing, Sales, and Operations.
• Maintain internal catalogs, product lists, and reference documents to ensure that cross-functional teams have access to correct and current data at all times.
• Support cross-functional project management efforts to achieve a high on-time completion rate (target 98%).
• Identify inefficiencies and contribute to continuous improvement initiatives that streamline marketing operations.

• Route and review artwork for packaging, displays, and marketing collateral to ensure alignment with brand standards, product specifications, and regulatory requirements.
• Collaborate with Brand Managers, Creative, R&D, Regulatory, and Operations to manage revisions and approvals through to final signoff.
• Maintain the digital asset library and organize finalized production files for internal access and cataloging.
• Support updates to product photography, renderings, and marketing visuals within Salsify and shared drives.

• Coordinate new product setup and launch activities—including ensuring product data, timelines, and digital content are aligned across Marketing, Sales, E-commerce, Sourcing, and Operations.
• Assist with packaging and development of instruction manuals as required.
• Track and report…