PIM Support Specialist

For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert is proud to have been awarded the Great Place to Work certification, as well as recognized as a Best Workplace to Work in Chicago and a Best Workplace in Manufacturing and Production. We are currently looking for a passionate and dedicated individual to join our team as a PIM SUPPORT SPECIALIST.

If you are looking for a work environment that encourages personal growth, responsibility, and a shared vision for creating incredible products that help create lasting memories, then Jel Sert wants you!

We are seeking a highly organized, tech-savvy, and detail-driven individual to join our dynamic marketing team as a PIM Support Specialist. This role sits at the center of our product information, digital content, and marketing operations-supporting iconic brands including Otter Pops, Fla-Vor-Ice, Wyler's Italian Ice, Wyler's Light, Pure Kick, Flavor Aid, My-T-Fine, and Royal.

The PIM Support Specialist is responsible for managing and maintaining product content across Salsify and 1

Worldsync (PIM/DAM), supporting new item setup, ensuring content accuracy and consistency, routing artwork, organizing digital assets, and enabling cross-functional teams to execute efficiently. This individual will play a critical role in improving operational workflows, supporting implementation initiatives, enhancing speed-to-market, and ensuring product data excellence across all channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

PIM / Product Content Management

• Manage and maintain product data, attributes, copy, and digital assets within Salsify for all brands and product lines.
• Ensure accuracy, consistency, and completeness of product content across internal systems and syndicated retailer channels (Amazon, Walmart, Instacart, etc.).
• Support the implementation, enhancement, and continuous improvement of Salsify PIM/DAM in partnership with Marketing, Business Intelligence, and third-party implementation partners.
• Conduct regular audits of product content, packaging updates, and digital assets to ensure compliance with brand standards and evolving requirements.
• Support new item setup-including product attributes, descriptions, dimensions, certifications, and imagery-to enable timely commercialization.
• Troubleshoot and resolve data quality issues within Salsify or related systems, escalating when needed.

Marketing Operations & Process Management

• Support daily marketing administrative activities, including team coordination, maintaining shared drives, updating trackers, and organizing marketing tools and documentation.
• Create and track purchase orders, shipping requests, sample orders, and other operational needs.
• Assist with marketing timelines, launch calendars, and project documentation across Marketing, Sales, and Operations.
• Maintain internal catalogs, product lists, and reference documents to ensure that cross-functional teams have access to correct and current data at all times.
• Support cross-functional project management efforts to achieve a high on-time completion rate (target 98%).
• Identify inefficiencies and contribute to continuous improvement initiatives that streamline marketing operations.

Artwork Routing, Proofing & Digital Asset Organization

• Route and review artwork for packaging, displays, and marketing collateral to ensure alignment with brand standards, product specifications, and regulatory requirements.
• Collaborate with Brand Managers, Creative, R&D, Regulatory, and Operations to manage revisions and approvals through to final signoff.
• Maintain the digital asset library and organize finalized production files for internal access and cataloging.
• Support updates to product photography, renderings, and marketing visuals within Salsify and shared drives.

Cross-Functional & New Item Support

• Coordinate new product setup and launch activities-including ensuring product data, timelines, and digital content are aligned across Marketing, Sales, E-commerce, Sourcing, and Operations.
• Assist with packaging and development of instruction manuals as required.
• Track and report project status using project management tools; identify risks and assist in corrective action plans.
• Provide operational support during peak workload periods and contribute to maintaining department readiness.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• 2-3 years of experience in a PIM platform, Salsify, 1
  
  Worldsync required.
• Additionally, a minimum of two (2) years of experience in marketing, e-Commerce, or brand management is required.
• Proficient with Salsify, 1worldsync, or similar product content management systems required, or a strong willingness to learn.
• Bachelor's degree in…