Nursing Assistant - Clinical Decision Unit

** Description*
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Nursing Assistant - Clinical Decision Unit

7:00am - 7:30pm

One shift week, every third weekend requirement

Summary:

+ Cross trained position to be assigned either in a Unit Secretary or Nursing Assistant role.  The Unit Secretary is responsible for general office management, clerical and receptionist duties on the Nursing Unit. The Unit Secretary facilitates order entry and processing coordinates administrative support activities.  The Nursing Assistant position provides patient care under the direction and supervision of a Registered Nurse.  

Both the Unit Secretary and Nursing Assistant performs duties that support the operation of the nursing unit and adheres to Nursing Policies and Procedures and Organizational Goals and Objectives.

Responsibilities:

+ Communications and Customer Service Welcomes and greets patients and visitors to the unit. Demonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers and personnel from other departments. Answers the phone promptly using proper telephone etiquette.  Identifies self and unit.  Refers phone calls to appropriate person and is reliable with messages. Assists visitors find patient rooms, staff members and other resources.

Facilitates transport of patients ilitates the patient belongings process as needed, including that the handoff of belongings occurs at admission, transfer and discharge. Facilitates calls to physician on behalf of nurses, avoiding duplication. Demonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department based systems. Uses unit specific communication tools and applies to practice.  

Checks email regularly and posts items at the request of nursing leadership.  Seeks clarification from Nurse Manager or Director as needed. Performs follow up phone calls to patients if requested by nursing leadership. Performs customer service rounding and surveys for patients upon request of nursing leadership. Answers call bells in a timely manner and communicates needs to responsible staff, or handles themselves if a simple request.

Follows up to ensure that call bells have been addressed.

Electronic Order Management and Order Processing  Provides assistance to physicians, nurses, and other healthcare professionals as needed in accurate and efficient entry of computer orders (CPOE).  Promotes and encourages CPOE. Demonstrates knowledge of order sets that the practitioners may use with CPOE. Actively uses Soarian feedback to report to CMIO and physician analysts any physicians who need monitoring or follow up on their CPOE practices.
Provides for the accurate and timely processing of Orders, including follow up phone calls, completing consult forms and legibly transcribing on the kardex or any other forms. Monitors frequently for new alerts and other new items on electronic work lists such as Order Acknowledgement Work list, Alerts Work List and Interventions Work List.  Notifies the nurses and nursing assistants promptly of any new orders, discontinued orders, alerts, specimens to be collected or treatments.
Checks hourly for Order Session Summary reports while still in existence.  Reprints orders from Reprint Facility or Operational Reporting as needed. Ensures that the Transfer Level of Care Med Rec Report is on the chart of all preoperative patients. Flags the physical chart when any new orders have been written or electronically entered. Follows unit protocol for dispatch of written medication orders to Pharmacy.

Communicates stat orders to…