Membership Director
Job in
West Chester, Chester County, Pennsylvania, 19380, USA
Listed on 2026-01-26
Listing for:
YMCA of the Upper Main Line
Full Time, Part Time
position Listed on 2026-01-26
Job specializations:
-
Management
Operations Manager, General Management, Program / Project Manager
Job Description & How to Apply Below
The Membership Director leads the membership team in their efforts to drive new membership sales, meeting or exceeding goals assigned by management, and delivers a stellar member experience that leads to strong member retention.
Who Are We?
The YMCA of Greater Brandywine (YGBW) was named a 2025 Top Workplace by The Philadelphia Inquirer for a second consecutive year. An association of nine YMCAs serving Chester County, the YMCA of Greater Brandywine is a non-profit organization dedicated to nurturing the potential of every child, promoting healthy living, and fostering social responsibility through life-changing programs for all.
Perks & Benefits
* Free family YMCA membership, including outdoor pools
* Medical, dental, and vision insurance, along with paid holidays and plentiful PTO for full-time employees
* Babysitting while you work (up to 4 hours per day)
* Generous program discounts on childcare, camp, youth sports, swimming lessons and more!
* 12% employer contribution to retirement savings upon reaching eligibility and optional 403B retirement savings plan upon hire.
* Employee Assistance Program
* Continuing education reimbursement, tuition discounts with Chestnut Hill College and Immaculata University
* Career development and paid training
* Unlimited referral bonus beginning at $300.00
What You'll Do
Develops and maintains a full understanding of the benefits, offerings and values of YGBW membership and programming and can articulate them to all types of people with differing needs.
* Identifies and implements strategies to meet and/or exceed membership goals and lead-to join rates set by management.
* Manages and facilitates membership prospects and process via organizational CRM system.
* Hires, trains, and oversees membership staff and volunteers, making sure there is ample coverage during branch operating hours. Responsible for the Onboarding and training of staff.
* Regularly audits and recognizes staff for following standard operating procedures and delivering great member experiences.
* Develops and manages a cause-driven tour script and sales process for their branch, ensuring all staff can deliver it with enthusiasm and energy, and are comfortable directly inviting/encouraging prospects to join the Y.
* Identifies training needs and areas of opportunities for their staff teams, developing and leading training sessions as needed.
* Executes strategies to ensure that members and/or program participants connect with one another and connect with the YMCA to drive retention.
* Assists with membership account maintenance such as the collection of unpaid membership fees, and the processing of both third-party and income-based memberships.
* Manages branch events that drive new membership sales and/or retention from concept to completion, as well as representing the YMCA at community events.
* Chairs the branch's volunteer membership committee, empowering the committee to support the branch in driving membership sales and retention.
* Oversees and manages the branch's membership budget.
* Ensure compliance with all YGBW policies and standard operating procedures.
* Perform other related duties as assigned.
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