Field Service Technician

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. With 23,000 employees operating in over 150 countries, Xylem leads in addressing the world’s most critical water challenges through innovative and sustainable solutions.

The Field Service Technician will execute field service activities at customer sites safely and efficiently. Responsibilities include system troubleshooting, mechanical, electrical, and diesel equipment maintenance, preventative maintenance, parts inventory management, and safety issue identification for both company and customer‑owned equipment. The role involves direct customer interaction and may require working at multiple sites across multiple technologies. Critical thinking is essential.

• Create and maintain a safe working environment and culture within the organization.
• Take care of company property.
• Demonstrate high‑impact culture through innovation, accountability, and empowerment.
• Function effectively in a team environment.
• Work with direct supervision or independently as required.

• Travel required; 20%-80% travel depending on division & location (overnight stays, away from home).

• Driver Application for Employment.
• Motor Vehicle Report (MVR).
• Driver Disclosure and Release.
• Employee Applicant Drug and Alcohol Statement.
• FMCSA Certificate of Awareness.
• Driver Certificate of Violations.
• Driver Statement of On Duty Hours Road Test.
• Copy of Driver’s License.
• Copy of Medical Certificate.

• Continuous Professional Development:
  Commit to lifelong learning and staying abreast of industry trends.
• Collaboration and Teamwork:
  Work well with others and contribute to team goals, valuing diverse perspectives.
• Results‑Driven Performance:
  Focus on delivering results with high standards and efficient execution.

• High school diploma or equivalent.
• Capable of obtaining a CDL, class A or B with applicable endorsements.

• Ability to obtain all required customer clearances (TWIC, DISA, etc.).
• Ability to obtain DOT Medical card.
• Clean driving record.
• Work experience preferred.
• 0 to 2 years of technical work experience (1 year preferred).

• Electrical, mechanical, diesel, fusion experience depending on business unit.
• Work without direct supervision.
• Technically sound.
• Experience with Microsoft Office including smart devices.
• Customer service experience.
• Demonstrate critical thinking and troubleshooting ability.
• Synthesize technical information and communicate it clearly.
• Derive insight from customer experience to produce outcomes and solve problems innovatively.

Join the global Xylem team to help transform water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, offering smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. We prioritize employees’ well‑being through inclusion, belonging, and employee resource groups. Proudly an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem’s transformative journey in shaping the future of water technology!

#Xylem Careers #Global Impact #Water Innovation