Custom Framing Manager

2 days ago Be among the first 25 applicants

Store - CIN-WEST CHESTER, OH

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

This role leads and coaches the framing team to deliver high-quality custom framing solutions, drives custom framing sales, and ensures adherence to SOPs and company programs. The position includes staffing, coaching, performance management, and collaboration with Store Managers and Managers on Duty.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager
• Achieve KPIs and manage the framing team to achieve their role KPIs
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management of your team; utilize leadership competencies for self-development
• Partner with MODs daily on the expectations of framing and other framers
• Interact respectfully with others; promote commitment to the organization’s vision and values; project a positive image and serve as a role model
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Follow SOPs and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni-channel processes

• Minimum:
  Basic computer skills
• Preferred:
  Previous custom framing experience is preferred
• Preferred:
  Retail management experience
• Preferred:
  Experience leading a sales team

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If accommodations are needed, contact supervisor to engage in the interactive process

• Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks
• Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in 49 states and Canada and online at  and  Michaels also owns Artistree and Maker Place by Michaels. Founded in 1973 and headquartered in Irving, Texas. Michaels is the best place for all things creative. For more information, please visit

We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members, including health insurance, paid time off, tuition assistance, generous employee discounts, and more. For more information, visit

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations as needed. If accommodations are required to participate in the job application or interview process or perform essential job functions, please contact Customer Care at (1800-MICHAEL).

EEOC Know Your Rights Poster in English and Spanish; EEOC Poster and Federal Posters are available where required.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries:
  Retail

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