Financial Center Manager - Mid-Ohio Market Admin

Financial Center Manager - Mid-Ohio Market Admin

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

This role manages a financial center and its employees on a day‑to‑day basis, operating as a business owner and fostering a client‑centric and risk culture. Key responsibilities include ensuring operational excellence, fostering team environment, and helping clients achieve financial goals.

• Develop talent, including proactive sourcing of candidates.
• Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world‑class client experience environment.
• Manage market‑level initiative prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.

• Opportunity & Inclusion Champion:
  Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data:
  Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator:
  Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager:
  Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach:
  Knows and develops team members through coaching and feedback.
• Financial Steward:
  Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader:
  Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes:
  Delivers results through effective team management, structure, and routines.

• 1+ years of leadership experience demonstrating coaching, training and/or motivating a work team.
• Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results, acting in best interest of client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical thinking and problem‑solving skills to meet client needs.
• Follow established processes and guidelines to do what is right for clients and bank, adhering to applicable laws and regulations.
• Efficiently manage time and capacity.
• Manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment.
• Interpret performance results, find opportunities to drive success and hold others accountable to results.
• Work weekends and/or extended hours.

• 1+ years of management experience including hiring, coaching and developing direct reports.
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America).

40.