IT Systems Specialist

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK;
Criteria Labs, Austin, TX;
Dow-Key Microwave, Ventura, CA;
Pole/Zero, West Chester, OH
;
Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic. Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

As an IT Systems Specialist at Microwave Products Group you will be supporting Dover Precision Components IT team (Waukesha Bearings). The role provides technical support, system installation, configuration, and maintenance of personal computers (PCs), peripherals, and related technologies. This position supports users in the Waukesha Bearings Antigo manufacturing facility and remote support of the Pawcatuck and Waukesha offices, and collaborates across corporate sites to ensure secure, compliant, and efficient IT operations.

The role includes maintaining connectivity to Operational Technology (OT) systems and adhering to cybersecurity and compliance frameworks such as CMMC, NIST
800171, DFARS, and OPNAVINSTN
9210.3 with UNNPI training.

We prioritize innovation and creativity, career advancement opportunities, a collaborative culture, work‑life balance, and competitive compensation and benefits. The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define us to all of our key audiences: our shareholders, customers, prospective employees and especially ourselves.

• Provide first‑line technical support for users in the Antigo manufacturing facility, both onsite and remotely as well as remote support for the Pawcatuck and Waukesha offices
• Install, configure, and maintain desktop, laptop, and peripheral hardware including shop‑floor devices, printers, and scanners
• Support connectivity and configuration for CNC, OT systems, and OEE monitoring (Altizon, related tools)
• Deploy and image Windows 11 computers using corporate standards and Endpoint Management
• Administer and troubleshoot user accounts within Active Directory and Microsoft 365 (passwords, MFA, access controls)
• Set up, troubleshoot, and maintain VoIP phone and paging systems, video conferencing equipment, and hybrid meeting technology
• Provision and support iPhone and iPad devices through Apple Business Manager and Microsoft Intune (MDM), ensuring secure iOS integration with corporate systems
• Install, troubleshoot, and optimize CAD and engineering applications (Solid Edge PDM, Solid Works, Autodesk, PTC Windchill)
• Ensure endpoint and network security compliance across all assigned systems using Crowd Strike, Threat Locker, Gatekeeper, and MFA tools
• Perform secure decommissioning and media disposal for sensitive assets in compliance with NIST
  800‑171 and DFARS
• Collaborate with IT peers across corporate and manufacturing sites to maintain systems integrity and performance
• Document all technical activities, configurations, and incidents in accordance with IT procedures and audit requirements

• Familiarity with ITAR/UNNPI requirements
• Prior help desk or customer‑facing IT support experience
• Experience in a manufacturing or shop‑floor IT environment with CNC connectivity, NC and OT systems preferred
• Strong troubleshooting skills in PC hardware, software, and network integration
• Demonstrated knowledge of Windows 11, Microsoft 365, and general networking (TCP/IP, Ethernet)

• US Citizen required;
  Antigo/Pawcatuck fall under ITAR/U‑NNPI restrictions. Waukesha falls under ITAR restrictions
• Associate’s degree in information technology, Computer Science or a related field; or equivalent combination of…