Specialty Pharmacy Operations Supervisor

Overview

Become a part of our caring community and help us put health first. The Specialty Operations Pharmacy Supervisor collaborates across multiple departments to execute Specialty Pharmacy Distribution strategies by ensuring specialty Rx distribution operations, supporting processes, and programs that fully support the Specialty Program Strategy. The Supervisor works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems;

collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

The Supervisor supports strict compliance of all Drug Enforcement Administration (DEA), Pharmaceutical Manufacturer Companies, Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Collaborates with and influences internal and external aligned partners to build strategies and capabilities supporting the pipeline with access to limited distribution drugs, Provider Relations Advisors, and encourages commercial/pharma account/client management. Decisions are typically related to schedule, plans and daily operations.

Performs escalated or more complex work of a similar nature and supervises a group of support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across teams. Holds team members accountable for following established policies.

This role is specific to Specialty Dispensing and Inventory departments. You will manage a team of inventory clerks and certified pharmacy technicians. The Supervisor processes and dispenses or directly supports the processing and dispensing of specialty prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor works within thorough, prescribed guidelines and procedures, uses independent judgment requiring analysis of variable factors to solve basic problems, and collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

This is an onsite role. 9843 Windisch Rd | West Chester, OH 45069

Must be available from 5:00 AM–5:00 PM Monday‑Friday. Regularly scheduled hours/standard schedule will be five 8‑hour shifts, Monday‑Friday, based off business need. Occasional overtime as needed.

• Leads a team of inventory clerks and pharmacy technicians as they receive, store, and replenish medication throughout the facility.
• Works with other Supervisors in the Inventory, Packing, and Dispensing departments to resolve problems relating to department processes.
• Analyzes distribution and supports pharmacists and pharmacy technicians.
• Assists Pharmacists in medication preparation and dispensing directly or through program/process development.
• Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures.
• Performs escalated or more complex work of a similar nature, supervises a group of support and technical associates, and coordinates and provides day‑to‑day oversight to associates.
• Ensures consistency in execution across teams.
• Holds team members accountable for following established policies, including monthly 1x1 sessions with each direct report and maintaining staffing.

Use your skills to make an impact.

• Previous leadership experience in any environment OR team lead/leadership duties in a warehouse environment.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Intermediate skill level in Microsoft Software (Excel, Outlook, Word, PowerPoint).
• Ability to learn internal computer‑based processing systems (Elite Inventory Management, E‑Post, QMSI).
• Ability to effectively communicate both written and verbally.

• National Certification, PTCB CphT with an active registration.
• Pharmacy Technician license with the Board of Pharmacy in Ohio.
• Previous supervisory experience.
• Previous…