Visitor & Support Coordinator

Travel Butler County | Full-Time | On-Site (West Chester, Ohio)

Travel Butler County (TBC) is the official destination marketing organization for Butler County, Ohio. We connect visitors, meeting planners, sports organizers, and group tour operators with unforgettable local experiences - driving economic impact and supporting the hospitality community.

We’re seeking an organized, customer-focused professional to support our visitor services and sales initiatives. This role works across departments to deliver excellent service, maintain accurate data, and showcase everything that makes Butler County a great destination.

• Respond to visitor inquiries via phone, email, walk-ins, and Donut Trail activity
• Maintain updated knowledge of local attractions, hotels, dining, and events
• Keep visitor information kiosks and the Welcome Center stocked and organized
• Coordinate fulfillment of Insider Guides, Donut Trail T-Shirts, and mail requests
• Assist the sales team with proposals, bids, data entry, research, and follow-up materials
• Prepare and organize client kits, welcome materials, and collateral
• Assist with TBC-hosted events, trade shows, and community outreach
• Support other projects and initiatives as assigned

• Strong communication skills - written, verbal, and digital
• Excellent organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-service mindset and professional demeanor
• Proficiency with Microsoft Office; CRM experience preferred
• Interest in tourism, hospitality, or community-focused work

• Competitive benefits:
  Health, dental, vision, IRA with match
• Professional development and team engagement opportunities
• A collaborative environment where your contributions matter