Transport Coordinator

Welcome to First Fence - where security meets innovation! As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

Salary: £28,000-£30,000 per annum depending on experience.

Hours: 42.5 hours per week, Monday to Friday between the hours of 08:00 and 18:00

Location: Tipton, DY4 7BS

• Same-day delivery across the UK
• Six strategic locations, including our National Distribution Centre
• Extraordinary growth since 2010
• Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future.

Customer success is our obsession. We leverage our 'can-do' spirit to deliver exceptional service and measurable results for all our customers. Ensuring every interaction builds lasting relationships and exceeds expectations.

As a Transport Planner you'll be the hero behind the scenes, helping to ensure smooth day-to-day operations, planning driver schedules for delivery, collection and troubleshooting any bumps in the road.

• Routing and Dispatch:
  Manage multiple vehicle movements on a daily basis, develop and optimise transportation routes to minimise travel time to provide the best customer experience as well as organising our drivers in a safe and efficient manner.
• Capacity Planning:
  Assess transportation capacity requirements based on demand forecasts and order volumes.
• Driver Management:
  Oversee the HR aspects of drivers, including attendance, performance, and general welfare.
• Debriefs:
  Conduct driver debriefs to review daily operations, address issues, and promote continuous improvement.
• Communication:
  Communicating with drivers, tracking vehicle locations, and managing driver hours compliance.
• Customer Service:
  Acting as the first point of contact for clients, managing expectations, and solving delivery issues.
• Compliance:
  Ensuring all vehicles and drivers adhere to UK transport regulations and company safety standards.
• Administration:
  Maintaining accurate digital records, updating transport management systems, and generating reports.
• Problem-Solving:
  Identify and resolve transportation-related issues, such as delays, breakdowns, route deviations and adjust the plan to accommodate issues as they arise.
• Customer Service:
  Acting as the first point of contact for clients, solving delivery issues and making contact with customers for any updated delivery information required.
• Vehicle Maintenance:
  Coordinate and manage vehicle maintenance schedules, ensuring fleet roadworthiness, minimising downtime, and maintaining compliance with legal requirements.
• Administration:
  Maintain accurate digital records, update transport management systems, and generate operational reports.
• Recruitment:
  Support and manage recruitment activities for the depot, including sourcing, interviewing, and onboarding drivers and transport staff.
• Supplier Liaison:
  Liaise with external suppliers, including maintenance providers and service partners, to ensure efficient and cost-effective operations.

• 2+ years of experience in transport administration, planning, or logistics role
• Strong communication skills, ability to work under pressure, proficiency in IT/transport management software, and strong geographical knowledge
• Strong organizational and multitasking skills.
• Excellent communication skills for working with drivers and customers.
• Ability to work in a fast-paced, high-pressure environment.

Join Us for a Career Beyond Ordinary! Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job we're offering a lifestyle!

• Cycle to Work Scheme
• Discounts and Cash Back Benefits Platform
• Holistic Wellbeing Platform
• 24/7 Employee Assist Programme
• 33 Days Annual Leave (inclusive of Bank Holidays)
• Employee Product Discounts
• Recognition Rewards

Ready for a career that cares about YOU? Apply now and let's redefine success together!

At First Fence, we are committed to fostering an inclusive and diverse workplace where…