STAR Team Manager

STAR is the in‑house Short‑Term Assessment and Reablement service at Sandwell MBC, operating at the heart of the Discharge to Assess system and supporting adults in their own homes at critical points in their lives. This CQC‑regulated service requires a Registered Manager to lead quality, safety, standards and performance. You will act as the operational and professional lead for reablement, ensuring services are outcome‑focused, inclusive and continuously improving, while remaining financially and operationally accountable.

This senior leadership opportunity allows you to lead an award‑winning service that supports people to live independently, recover safely at home and avoid unnecessary hospital admission.

• Act as the CQC Registered Manager, ensuring full compliance with regulatory, safeguarding and legislative requirements.
• Provide visible, approachable leadership across a 7‑day operational service.
• Lead service performance, quality assurance and continuous improvement.
• Manage a substantial devolved budget and resources, ensuring value for money and sustainability.
• Drive the strategic and operational delivery of reablement and prevention, improving outcomes for residents.
• Lead and develop staff through supervision, appraisal, coaching and change management.
• Work collaboratively with health colleagues, partners and internal teams to strengthen integrated working and system flow.
• Respond professionally to complaints, member and MP enquiries and service escalation.

• Professional qualification at degree level and/or NVQ Level 4 (or equivalent).
• Significant post‑qualification experience in adult social care, ideally within reablement, intermediate care or community services.
• Current or previous experience as a CQC Registered Manager.
• Strong experience of performance management, workforce leadership and service improvement.
• Proven ability to manage budgets, resources and competing priorities.
• A collaborative, inclusive leadership style combined with the confidence to challenge and drive improvement.
• A clear commitment to equality, diversity and inclusion, and to delivering respectful, dignified services.
• An enhanced barring adults DBS check will be required for this role.

• Access to an award‑winning employee benefits scheme, including retail, gym and leisure discounts.
• A strong focus on health, wellbeing and work‑life balance.
• Opportunities for professional development and leadership growth.
• Generous annual leave.
• Salary sacrifice schemes for cars and bikes.
• Membership of the Local Government Pension Scheme.
• Confidential counselling and wellbeing support.